Standout Papers

When Does Commitment Lead to Loyalty? 2003 2026 2010 2018 585
  1. When Does Commitment Lead to Loyalty? (2003)
    Gordon Fullerton Journal of Service Research

Immediate Impact

68 standout
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Citing Papers

Machine Talk: How Verbal Embodiment in Conversational AI Shapes Consumer–Brand Relationships
2023 Standout
Artificial intelligence (AI) applications for marketing: A literature-based study
2022 Standout
8 intermediate papers

Works of Gordon Fullerton being referenced

The Impact of Brand Commitment on Loyalty to Retail Service Brands
2005
When Does Commitment Lead to Loyalty?
2003 Standout
and 3 more

Author Peers

Author Last Decade Papers Cites
Gordon Fullerton 1093 1358 920 9 1.7k
José Luís Munuera‐Alemán 1430 990 1048 8 2.0k
Jaishankar Ganesh 1411 1204 677 15 1.9k
Shun Yin Lam 1138 1214 698 14 2.0k
Anita Pansari 1348 1050 1584 10 2.2k
Donald F. Cox 1150 592 888 10 2.0k
Robert Mackoy 775 1109 504 19 1.5k
Tomas Falk 1144 847 844 27 1.7k
Roger H. Hallowell 815 1052 476 9 1.4k
Peter C. Wilton 1069 1394 720 10 2.1k
Nancy Stephens 850 847 510 15 1.4k

All Works

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2026