Immediate Impact
1 from Science/Nature 54 standout
Citing Papers
How to combine and clean bibliometric data and use bibliometric tools synergistically: Guidelines using metaverse research
2024 Standout
Enhancing trust in online grocery shopping through generative AI chatbots
2024 Standout
Works of Dwayne Ball being referenced
Service personalization and loyalty
2006
The role of communication and trust in explaining customer loyalty
2004
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| Dwayne Ball | 424 | 446 | 276 | 10 | 760 | |
| Pauline Sullivan | 591 | 272 | 323 | 27 | 908 | |
| Ching‐Hsuan Yeh | 303 | 212 | 386 | 19 | 820 | |
| Verena Gruber | 521 | 129 | 205 | 13 | 893 | |
| Norjaya Mohd Yasin | 524 | 289 | 405 | 20 | 804 | |
| Timo Rintamäki | 592 | 390 | 306 | 16 | 851 | |
| Victor V. Cordell | 672 | 158 | 286 | 17 | 913 | |
| Beatriz Palacios‐Florencio | 465 | 277 | 404 | 29 | 820 | |
| Jean-Pierre Lévy-Mangín | 469 | 214 | 181 | 29 | 740 | |
| Annie H. Liu | 356 | 502 | 215 | 20 | 895 | |
| Tatiana Anisimova | 403 | 204 | 215 | 32 | 701 |
All Works
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