Immediate Impact
62 standout
Citing Papers
The Caring Machine: Feeling AI for Customer Care
2023 Standout
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
2022 Standout
Works of Christopher A. Berger being referenced
KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY
1993
Author Peers
| Author | Last Decade | Papers | Cites | |||||
|---|---|---|---|---|---|---|---|---|
| Christopher A. Berger | 76 | 109 | 50 | 172 | 138 | 20 | 624 | |
| Sharon Watson | 55 | 92 | 24 | 133 | 46 | 36 | 707 | |
| James M. Pappas | 7 | 65 | 46 | 331 | 33 | 27 | 701 | |
| Saleh Bajaba | 14 | 20 | 7 | 263 | 165 | 44 | 712 | |
| Ashish Pandey | 19 | 18 | 21 | 267 | 32 | 44 | 688 | |
| Guangyu Hu | 13 | 223 | 32 | 72 | 49 | 40 | 632 | |
| Abinash Panda | 11 | 20 | 19 | 109 | 26 | 50 | 648 | |
| Susmita Mukhopadhyay | 7 | 66 | 62 | 167 | 20 | 40 | 606 | |
| Camille Gagné | 49 | 167 | 30 | 67 | 10 | 18 | 592 | |
| Jana Suklan | 124 | 23 | 36 | 40 | 42 | 36 | 726 | |
| Daniel Rock | 53 | 61 | 40 | 33 | 40 | 13 | 645 |
All Works
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