Immediate Impact
1 by Nobel laureates 72 standout
Citing Papers
Building a Stronger CASA: Extending the Computers Are Social Actors Paradigm
2020 Standout
How Applying Instrumental Stakeholder Theory Can Provide Sustainable Competitive Advantage
2018 Standout
Works of Bennett Cherry being referenced
Achieving service success through relationships and enhanced encounters
2002
Distinguishing between service relationships and encounters.
1999
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Bennett Cherry | 348 | 250 | 80 | 146 | 9 | 550 | |
| Jo Ann Duffy | 384 | 126 | 67 | 119 | 18 | 586 | |
| Timothy M. Reilly | 99 | 179 | 32 | 157 | 8 | 529 | |
| Robert F. Krampf | 244 | 224 | 32 | 272 | 15 | 529 | |
| Gerald M. Goldhaber | 164 | 125 | 179 | 32 | 20 | 530 | |
| Jonathan Ivy | 195 | 84 | 42 | 104 | 11 | 597 | |
| William C. Gaidis | 183 | 161 | 63 | 303 | 9 | 632 | |
| Birgit Leisen Pollack | 231 | 130 | 36 | 160 | 16 | 530 | |
| Anastasios D. Diamantidis | 245 | 88 | 44 | 54 | 16 | 608 | |
| Nancy D. Smith | 103 | 252 | 88 | 38 | 10 | 641 | |
| Christine T. Kydd | 95 | 243 | 63 | 37 | 19 | 494 |
All Works
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