Standout Papers

The Impact of New Media on Customer Relationships 2000 2026 2008 2017 1.0k
  1. The Impact of New Media on Customer Relationships (2010)
    Thorsten Hennig‐Thurau, Edward C. Malthouse et al. Journal of Service Research
  2. Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes (2000)
    Alexandru M. Degeratu, Arvind Rangaswamy et al. International Journal of Research in Marketing
  3. Customer satisfaction and loyalty in online and offline environments (2003)
    Venkatesh Shankar, Amy Smith et al. International Journal of Research in Marketing

Immediate Impact

1 from Science/Nature 69 standout
Sub-graph 1 of 17

Citing Papers

Customer engagement and social media: Revisiting the past to inform the future
2022 Standout
Why do consumers buy impulsively during live streaming? A deep learning-based dual-stage SEM-ANN analysis
2022 Standout
35 intermediate papers

Works of Arvind Rangaswamy being referenced

The Impact of New Media on Customer Relationships
2010 Standout
Customer satisfaction and loyalty in online and offline environments
2003 Standout
and 6 more

Author Peers

Author Last Decade Papers Cites
Arvind Rangaswamy 2969 2469 441 1852 72 6.0k
P.K. Kannan 5040 3210 320 2157 120 8.2k
J. Paul Peter 3405 2086 476 3026 33 7.4k
Peter S. H. Leeflang 3813 2533 312 1280 123 6.3k
Tammo H.A. Bijmolt 3373 2461 158 1464 110 6.1k
Venkatesh Shankar 4870 3703 331 3523 73 8.6k
Judy A. Siguaw 2808 2658 689 3228 83 8.3k
Arun Sharma 3511 1898 457 3000 112 6.6k
Heidi Winklhofer 1668 1669 360 1782 40 5.2k
Rajkumar Venkatesan 2995 1686 247 2022 51 4.7k
José L. Roldán 1547 1811 864 1646 86 6.4k

All Works

Loading papers...

Rankless by CCL
2026