International Journal of Electronic Customer Relationship Management

252 papers and 1.3k indexed citations

About

The 252 papers published in International Journal of Electronic Customer Relationship Management in the last decades have received a total of 1.3k indexed citations. Papers published in International Journal of Electronic Customer Relationship Management usually cover Organizational Behavior and Human Resource Management (120 papers), Information Systems and Management (101 papers) and Marketing (81 papers) specifically the topics of Customer Service Quality and Loyalty (116 papers), Technology Adoption and User Behaviour (99 papers) and Digital Marketing and Social Media (68 papers). The most active scholars publishing in International Journal of Electronic Customer Relationship Management are Arsalan Najmi, Syed Ali Raza, Nida Shah, Arshian Sharif, Amna Umer, Jay Trivedi, Marco Spruit, Remko Helms, Waqar Ahmed and Emad Abu-Shanab.

In The Last Decade

International Journal of Electronic Customer Relationship Management

213 papers receiving 1.2k citations

Fields of papers published in International Journal of Electronic Customer Relationship Management

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers published in International Journal of Electronic Customer Relationship Management. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers published in International Journal of Electronic Customer Relationship Management.

Countries where authors publish in International Journal of Electronic Customer Relationship Management

Since Specialization
Citations

This map shows the geographic impact of research published in International Journal of Electronic Customer Relationship Management. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by papers published in International Journal of Electronic Customer Relationship Management with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites International Journal of Electronic Customer Relationship Management more than expected).

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar’s output or impact.

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2026