Shu‐Mei Tseng

2.4k total citations
37 papers, 1.8k citations indexed

About

Shu‐Mei Tseng is a scholar working on Information Systems and Management, Communication and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Shu‐Mei Tseng has authored 37 papers receiving a total of 1.8k indexed citations (citations by other indexed papers that have themselves been cited), including 19 papers in Information Systems and Management, 16 papers in Communication and 15 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Shu‐Mei Tseng's work include Technology Adoption and User Behaviour (19 papers), Knowledge Management and Sharing (16 papers) and Customer Service Quality and Loyalty (14 papers). Shu‐Mei Tseng is often cited by papers focused on Technology Adoption and User Behaviour (19 papers), Knowledge Management and Sharing (16 papers) and Customer Service Quality and Loyalty (14 papers). Shu‐Mei Tseng collaborates with scholars based in Taiwan and United States. Shu‐Mei Tseng's co-authors include Pei‐Shan Lee, Chinho Lin, Alireza Baradaran‐Rafii, Tomoyuki Kawakita, Dandan Liu, Yang Gao, Wei Li, Antonio Elizondo, Edgar M. Espana and Meng-Chieh Lee and has published in prestigious journals such as Ophthalmology, Expert Systems with Applications and International Journal of Production Economics.

In The Last Decade

Shu‐Mei Tseng

36 papers receiving 1.6k citations

Peers

Shu‐Mei Tseng

COMMU

OBHRM

MIS

Shu‐Hui Chuang Taiwan

Vincent Ribière Thailand

Halil Zaim Kuwait

Marina du Plessis South Africa

Yukika Awazu United States

David W. De Long United States

Angel L. Meroño‐Cerdán Spain

Rudy Ruggles United States

Timothy Kiessling United States

David Antons Germany

Shu‐Hui Chuang Taiwan

Shu‐Mei Tseng

558 ×0.7

286 ×0.6

COMMU

229 ×0.7

OBHRM

196 ×0.7

MIS

163 ×0.6

Citations per year, relative to Shu‐Mei Tseng Shu‐Mei Tseng (= 1×) peers Shu‐Hui Chuang

Countries citing papers authored by Shu‐Mei Tseng

Since Specialization

Citations

This map shows the geographic impact of Shu‐Mei Tseng's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Shu‐Mei Tseng with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Shu‐Mei Tseng more than expected).

Fields of papers citing papers by Shu‐Mei Tseng

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Shu‐Mei Tseng. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Shu‐Mei Tseng. The network helps show where Shu‐Mei Tseng may publish in the future.

Co-authorship network of co-authors of Shu‐Mei Tseng

This figure shows the co-authorship network connecting the top 25 collaborators of Shu‐Mei Tseng. A scholar is included among the top collaborators of Shu‐Mei Tseng based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Shu‐Mei Tseng. Shu‐Mei Tseng is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Tseng, Shu‐Mei. (2025). Determinants of the Intention to Use Digital Technology. Information. 16(3). 170–170. 2 indexed citations

Tseng, Shu‐Mei, et al.. (2025). What You See Isn’t Always What You Get: Investigating the Impact of the Information Disclosure Gap in Online Travel Agencies. Journal of theoretical and applied electronic commerce research. 20(3). 167–167.

Tseng, Shu‐Mei, et al.. (2024). Enhancing green service innovation behavior through green involvement: the role of information technology adoption. Aslib Journal of Information Management. 77(4). 760–779. 1 indexed citations

Tseng, Shu‐Mei. (2024). The role of service recovery in omnichannel integration services success model. Journal of Enterprise Information Management. 37(4). 1322–1347. 4 indexed citations

Tseng, Shu‐Mei. (2023). Exploring the Information-Sharing Intention on Social Networking Sites. Asia Pacific Journal of Information Systems. 33(2). 367–388. 1 indexed citations

Tseng, Shu‐Mei, et al.. (2022). A Study on the Relationships Among Personality Traits, Gender and Customer Knowledge Preferences. 2(3). 1–14. 4 indexed citations

Tseng, Shu‐Mei, et al.. (2018). The Relative Importance of Computer Self-efficacy, Perceived Ease-of-Use and Reducing Search Cost in Determining Consumers’ Online Group-buying Intention. 2(1). 1–12. 10 indexed citations

Tseng, Shu‐Mei. (2017). How Information Quality Leads to Operational Capabilities and Corporate Performance. 26–34. 3 indexed citations

Tseng, Shu‐Mei, et al.. (2017). A study on consumer evaluations of continued group-buying intentions. 356–366. 1 indexed citations

10.

Tseng, Shu‐Mei, et al.. (2015). Customer Knowledge Management Performance Index. Knowledge and Process Management. 22(2). 68–77. 14 indexed citations

11.

Tseng, Shu‐Mei & Pei‐Shan Lee. (2014). The effect of knowledge management capability and dynamic capability on organizational performance. Journal of Enterprise Information Management. 27(2). 158–179. 281 indexed citations

12.

Tseng, Shu‐Mei, et al.. (2014). The impact of customer knowledge and customer relationship management on service quality. International Journal of Quality and Service Sciences. 6(1). 77–96. 61 indexed citations

13.

Tseng, Shu‐Mei. (2011). The effects of hierarchical culture on knowledge management processes. Management Research Review. 34(5). 595–608. 18 indexed citations

14.

Tseng, Shu‐Mei. (2010). The effects of hierarchical culture on knowledge management processes. Management Research Review. 33(8). 827–839. 29 indexed citations

15.

Tseng, Shu‐Mei. (2009). A study on customer, supplier, and competitor knowledge using the knowledge chain model. International Journal of Information Management. 29(6). 488–496. 84 indexed citations

16.

Tseng, Shu‐Mei. (2007). The effects of information technology on knowledge management systems. Expert Systems with Applications. 35(1-2). 150–160. 93 indexed citations

17.

Tseng, Shu‐Mei. (2006). Knowledge management system performance measure index. Expert Systems with Applications. 34(1). 734–745. 85 indexed citations

18.

Espana, Edgar M., Dandan Liu, Tomoyuki Kawakita, et al.. (2005). Correlation of Corneal Complications with Eyelid Cicatricial Pathologies in Patients with Stevens–Johnson Syndrome and Toxic Epidermal Necrolysis Syndrome. Ophthalmology. 112(5). 904–912. 144 indexed citations

19.

Lin, Chinho & Shu‐Mei Tseng. (2005). The implementation gaps for the knowledge management system. Industrial Management & Data Systems. 105(2). 208–222. 77 indexed citations

20.

Tseng, Shu‐Mei, et al.. (1984). Managing strategic change: moving others from awareness to action.. PubMed. 29(4). 7–20. 2 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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