Colleen Cook

4.2k total citations · 1 hit paper
57 papers, 3.2k citations indexed

About

Colleen Cook is a scholar working on Organizational Behavior and Human Resource Management, Information Systems and Management and Sociology and Political Science. According to data from OpenAlex, Colleen Cook has authored 57 papers receiving a total of 3.2k indexed citations (citations by other indexed papers that have themselves been cited), including 22 papers in Organizational Behavior and Human Resource Management, 20 papers in Information Systems and Management and 17 papers in Sociology and Political Science. Recurrent topics in Colleen Cook's work include Customer Service Quality and Loyalty (22 papers), Technology Adoption and User Behaviour (19 papers) and Digital Marketing and Social Media (9 papers). Colleen Cook is often cited by papers focused on Customer Service Quality and Loyalty (22 papers), Technology Adoption and User Behaviour (19 papers) and Digital Marketing and Social Media (9 papers). Colleen Cook collaborates with scholars based in United States, Canada and Brazil. Colleen Cook's co-authors include Fred Heath, Russel L. Thompson, Bruce Thompson, Martha Kyrillidou, Randolph C. Arnau, Youhua Wei, Hwan Y. Yoo, Anurag Maheshwari, Talan Zhang and Paul J. Thuluvath and has published in prestigious journals such as Journal of Environmental Quality, Medicine and Educational and Psychological Measurement.

In The Last Decade

Colleen Cook

54 papers receiving 2.6k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys

2000 1.8k citations Colleen Cook, Fred Heath et al. Educational and Psychological Measurement profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Colleen Cook United States	25	954	893	817	475	435	57	3.2k
Fred Heath United States	17	589 0.6×	756 0.8×	481 0.6×	410 0.9×	297 0.7×	48	2.6k
Russel L. Thompson United States	9	323 0.3×	724 0.8×	216 0.3×	425 0.9×	93 0.2×	12	2.2k
Marilyn Domas White United States	19	135 0.1×	511 0.6×	229 0.3×	256 0.5×	489 1.1×	54	2.3k
Andrew K. Shenton United Kingdom	16	239 0.3×	1.3k 1.5×	164 0.2×	1.1k 2.3×	417 1.0×	85	6.0k
James A. Shepperd United States	41	283 0.3×	1.9k 2.2×	200 0.2×	617 1.3×	246 0.6×	142	6.0k
Martyn Denscombe United Kingdom	21	282 0.3×	1.2k 1.3×	147 0.2×	559 1.2×	227 0.5×	46	4.4k
Prem N. Shamdasani Singapore	14	439 0.5×	1.6k 1.8×	245 0.3×	830 1.7×	139 0.3×	19	5.0k
Richard A. Swanson United States	25	1.0k 1.1×	456 0.5×	124 0.2×	572 1.2×	205 0.5×	97	5.3k
John Rodwell Australia	32	1.2k 1.2×	690 0.8×	86 0.1×	810 1.7×	66 0.2×	125	2.7k
Kim Bartel Sheehan United States	27	430 0.5×	2.4k 2.7×	892 1.1×	279 0.6×	222 0.5×	62	4.5k

Countries citing papers authored by Colleen Cook

Since Specialization

Citations

This map shows the geographic impact of Colleen Cook's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Colleen Cook with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Colleen Cook more than expected).

Fields of papers citing papers by Colleen Cook

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Colleen Cook. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Colleen Cook. The network helps show where Colleen Cook may publish in the future.

Co-authorship network of co-authors of Colleen Cook

This figure shows the co-authorship network connecting the top 25 collaborators of Colleen Cook. A scholar is included among the top collaborators of Colleen Cook based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Colleen Cook. Colleen Cook is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Maheshwari, Anurag, et al.. (2019). HCV compliance and treatment success rates are higher with DAAs in structured HCV clinics compared to general hepatology clinics. Medicine. 98(28). e16242–e16242. 13 indexed citations

Cook, Colleen, et al.. (2018). How a Culture of Kindness Can Improve Employee Engagement and Patient Experience – and Five Ways to Get There. Nursing leadership. 31(3). 42–47. 7 indexed citations

Cook, Colleen, et al.. (2010). ARL Profiles: Qualitative Descriptions of Research Libraries in the Early 21st Century. 25–32. 4 indexed citations

Thompson, Bruce, Martha Kyrillidou, & Colleen Cook. (2007). User library service expectations in health science vs. other settings: a LibQUAL+® Study. Health Information & Libraries Journal. 24(s1). 38–45. 19 indexed citations

Thompson, Bruce, Martha Kyrillidou, & Colleen Cook. (2007). Library Users’ Service Desires: A LibQUAL+ Study. The Library Quarterly. 78(1). 1–18. 31 indexed citations

Thompson, Bruce, Martha Kyrillidou, & Colleen Cook. (2007). On-Premises Library versus Google-like Information Gateway Usage Patterns: A LibQUAL+® Study. portal Libraries and the Academy. 7(4). 463–480. 10 indexed citations

Cook, Colleen, et al.. (2006). LibQUAL+® 2010 Survey: Georgia Institute of Technology. SMARTech Repository (Georgia Institute of Technology). 1 indexed citations

Thompson, Bruce, Colleen Cook, & Martha Kyrillidou. (2005). Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure?. The Journal of Academic Librarianship. 31(6). 517–522. 55 indexed citations

Cook, Colleen, et al.. (2003). LibQUAL+™ Spring 2003 Survey: Institution Results Georgia Tech Library. SMARTech Repository (Georgia Institute of Technology). 1 indexed citations

10.

Heath, Fred, Bruce Thompson, Colleen Cook, Russel L. Thompson, & Martha Kyrillidou. (2002). LibQUAL+[TM]: A Methodological Suite; Reliability and Structure of LibQUAL+[TM] Scores: Measuring Perceived Library Service Quality; Score Norms for Improving Library Service Quality: A LibQUAL+[TM] Study; ARL Index and Other Validity Correlates of LibQUAL+[TM] Scores.. portal Libraries and the Academy. 2(1). 1–42. 1 indexed citations

11.

Thompson, Bruce & Colleen Cook. (2002). Stability of the Reliability of LibQual+™ Scores a Reliability Generalization Meta-Analysis Study. Educational and Psychological Measurement. 62(4). 735–743. 40 indexed citations

12.

Cook, Colleen & Bruce Thompson. (2001). Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality. Library trends. 49(4). 585–604. 70 indexed citations

13.

Cook, Colleen & Fred Heath. (2001). Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.. Library trends. 49(4). 548–584. 114 indexed citations

14.

Cook, Colleen, Fred Heath, & Bruce Thompson. (2001). Libqual+. Journal of Library Administration. 35(4). 41–46. 25 indexed citations

15.

Cook, Colleen, Bruce Thompson, Fred Heath, & Russel L. Thompson. (2001). LibQUAL+: Service Quality Assessment in Research Libraries. IFLA Journal. 27(4). 264–268. 54 indexed citations

16.

Cook, Colleen & Fred Heath. (2001). Servqual and the Quest for New Measures. Journal of Library Administration. 35(4). 37–40. 12 indexed citations

17.

Cook, Colleen & Bruce Thompson. (2000). Reliability and validity of servqual scores used to evaluate perceptions of library service quality. The Journal of Academic Librarianship. 26(4). 248–258. 127 indexed citations

18.

Cook, Colleen, Fred Heath, & Russel L. Thompson. (2000). A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys. Educational and Psychological Measurement. 60(6). 821–836. 1765 indexed citations breakdown →

19.

Cook, Colleen & Bruce Thompson. (2000). Higher-Order Factor Analytic Perspectives on Users' Perceptions of Library Service Quality. Library & Information Science Research. 22(4). 393–404. 38 indexed citations

20.

Cook, Colleen. (2000). A Review of Intraclass Correlation.. 4 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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