Immediate Impact
62 standout
Citing Papers
Understanding tourist barriers and personality influences in embracing generative AI for travel planning and decision-making
2025 Standout
Expectancy-disconfirmation and consumer satisfaction: A meta-analysis
2025 Standout
Works of Sven Mikolon being referenced
The Catch-22 of Countering a Moral Occupational Stigma in Employee-Customer Interactions
2020
Don’t try harder: using customer inoculation to build resistance against service failures
2014
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| Sven Mikolon | 147 | 139 | 143 | 9 | 292 | |
| Eka Dıraksa Putra | 153 | 109 | 42 | 11 | 309 | |
| Chen Xiao-hua | 80 | 259 | 151 | 15 | 331 | |
| Anna‐Lena Ackfeldt | 213 | 101 | 108 | 10 | 327 | |
| Rehan Ahmad | 107 | 76 | 45 | 13 | 242 | |
| Bamini KPD Balakrishnan | 104 | 173 | 116 | 11 | 303 | |
| Harold W. Berkman | 113 | 128 | 161 | 12 | 329 | |
| Richard Huaman‐Ramirez | 87 | 192 | 200 | 15 | 303 | |
| Stephanie Kelley | 127 | 69 | 67 | 10 | 272 | |
| Ibrahim Harazneh | 140 | 89 | 38 | 11 | 287 | |
| Johannes Boegershausen | 83 | 155 | 110 | 11 | 327 |
All Works
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