Immediate Impact
49 standout
Citing Papers
Understanding the user satisfaction and loyalty of customer service chatbots
2022 Standout
Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’
2022 Standout
Works of S. R. Speller being referenced
Service Quality
1994
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| S. R. Speller | 98 | 155 | 288 | 4 | 395 | ||
| Klaus Derfuß | 117 | 114 | 162 | 9 | 343 | ||
| Deva Rangarajan | 39 | 102 | 276 | 9 | 389 | ||
| Katri Ojasalo | 88 | 197 | 175 | 12 | 428 | ||
| David W. Finn | 60 | 163 | 267 | 13 | 351 | ||
| Frederick A. Frost | 57 | 1 | 107 | 219 | 11 | 349 | |
| Pamela A. Kennett | 46 | 1 | 202 | 285 | 8 | 412 | |
| Brenda M. Oldfield | 37 | 84 | 238 | 9 | 426 | ||
| Donald Cowell | 44 | 225 | 227 | 13 | 438 | ||
| Jim McCullough | 71 | 100 | 231 | 10 | 390 | ||
| Bro Uttal | 66 | 101 | 136 | 7 | 353 |
All Works
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