Immediate Impact
60 standout
Citing Papers
Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
2023 Standout
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
2023 Standout
Works of Robin L. Snipes being referenced
Gender bias in customer evaluations of service quality: an empirical investigation
2006
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Robin L. Snipes | 233 | 134 | 62 | 153 | 17 | 493 | |
| Li Wang | 147 | 208 | 56 | 154 | 33 | 480 | |
| Daniel J. Brown | 137 | 80 | 37 | 86 | 26 | 550 | |
| Davide C. Orazi | 102 | 182 | 15 | 175 | 28 | 487 | |
| Frederic B. Kraft | 115 | 97 | 35 | 213 | 18 | 445 | |
| Yu‐Ting Lin | 52 | 196 | 38 | 167 | 25 | 471 | |
| Lawrence R. Lepisto | 135 | 114 | 105 | 129 | 20 | 476 | |
| Brian R. Kinard | 187 | 194 | 14 | 259 | 19 | 438 | |
| Jing Wang | 95 | 202 | 71 | 80 | 25 | 462 | |
| Douglas Amyx | 242 | 192 | 37 | 227 | 26 | 558 | |
| Mario R. Paredes | 62 | 166 | 29 | 171 | 20 | 518 |
All Works
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