Standout Papers

Going to Extremes: Managing Service Encounters and Assessing Provider Performance 1995 2026 2005 2015 524
  1. Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)
    Linda L. Price, Eric J. Arnould et al. Journal of Marketing

Immediate Impact

72 standout
Sub-graph 1 of 21

Citing Papers

When Conscientious Employees Meet Intelligent Machines: An Integrative Approach Inspired by Complementarity Theory and Role Theory
2021 Standout
A synthesis of health benefits of natural sounds and their distribution in national parks
2021 Standout
2 intermediate papers

Works of Patrick Tierney being referenced

Urban Park Soundscapes: Association of Noise and Danger With Perceived Restoration
2016
Going to Extremes: Managing Service Encounters and Assessing Provider Performance
1995 Standout

Author Peers

Author Last Decade Papers Cites
Patrick Tierney 601 596 697 16 1.1k
Sanghyeop Lee 626 662 520 33 1.2k
Gary Howat 697 449 710 25 1.3k
Dev Jani 664 556 452 32 1.1k
Venkata Yanamandram 681 430 388 39 1.3k
David J. Kwun 701 669 503 22 1.1k
Hsiu-Yu Teng 891 594 679 31 1.4k
Hyoungeun Moon 886 851 355 36 1.4k
Joe Hutchinson 544 402 549 24 1.0k
Kiattipoom Kiatkawsin 822 754 248 31 1.4k
Kyung Hee Lee 358 224 323 25 1.0k

All Works

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Rankless by CCL
2026