Standout Papers

SERVQUAL revisited: a critical review of service quality 1996 2026 2006 2016 582
  1. SERVQUAL revisited: a critical review of service quality (1996)
    Patrick Asubonteng, Karl J. McCleary et al. Journal of Services Marketing

Immediate Impact

66 standout
Sub-graph 1 of 22

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Works of Patrick Asubonteng being referenced

SERVQUAL revisited: a critical review of service quality
1996 Standout

Author Peers

Author Last Decade Papers Cites
Patrick Asubonteng 98 49 4 488 280 6 626
Karl J. McCleary 110 47 7 501 281 19 712
Gi‐Du Kang 74 24 5 521 332 16 682
Valerie A. Zeithaml 39 27 5 471 245 3 607
Alan Woodside 169 46 7 530 343 6 734
Beatriz Joseph 54 32 5 460 165 7 703
Uolevi Lehtinen 31 24 2 436 301 11 575
Jorge Fernando Jaramillo 44 31 366 113 7 686
Rebecca Daly 156 42 7 520 337 9 670
John J. Parkington 49 42 3 486 169 7 640
Constantine Lymperopoulos 48 53 3 266 301 16 542

All Works

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2026