Standout Papers

Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries 2005 2026 2012 2019 586
  1. Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries (2005)
    Markus Groth Journal of Management
  2. Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)
    Thorsten Hennig‐Thurau, Markus Groth et al. Journal of Marketing

Citation Impact

59 standout
Sub-graph 1 of 21

Citing Papers

A typology of validity: content, face, convergent, discriminant, nomological and predictive validity
2024 Standout
The Caring Machine: Feeling AI for Customer Care
2023 Standout
14 intermediate papers

Works of Markus Groth being referenced

Buffering the negative effects of employee surface acting: The moderating role of employee–customer relationship strength and personalized services.
2013
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
2006
and 4 more

Author Peers

Author SPS OBHRM Social Psychology Marketing Last Decade Papers Cites
Markus Groth 2750 2768 1023 1152 66 4.4k
Jinqing Song 58 456
Charles Jeffrey 3 2 11 133
Zhengjun Peng 16 334
T. van Dillen 2 30 1.6k
Peter Bruce 32 7 18 16 9 385

All Works

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2026