Immediate Impact
60 standout
Citing Papers
Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth
2024 Standout
Enhancing trust in online grocery shopping through generative AI chatbots
2024 Standout
Works of Manon Arcand being referenced
Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot
2021
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| Manon Arcand | 666 | 625 | 326 | 27 | 1.1k | |
| Anil Gupta | 801 | 535 | 751 | 27 | 1.3k | |
| Suzanne Amaro | 995 | 677 | 365 | 21 | 1.4k | |
| Hyeon-Mo Jeon | 570 | 541 | 333 | 23 | 979 | |
| Maya F. Farah | 707 | 707 | 357 | 41 | 1.3k | |
| Santiago Melián González | 596 | 326 | 236 | 43 | 967 | |
| Santiago Forgas‐Coll | 602 | 387 | 230 | 41 | 1.0k | |
| Baozhou Lu | 873 | 528 | 606 | 24 | 1.3k | |
| Shixuan Fu | 551 | 450 | 191 | 34 | 1.0k | |
| Ni Huang | 689 | 345 | 236 | 41 | 998 | |
| Abhishek Mishra | 613 | 586 | 330 | 67 | 1.1k |
All Works
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