Standout Papers

Understanding the Customer Base of Service Providers: An Examination of the Differences betwee... 2000 2026 2008 2017 892
  1. Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)
    Jaishankar Ganesh, Mark J. Arnold et al. Journal of Marketing
  2. Revisiting the Satisfaction–Loyalty Relationship: Empirical Generalizations and Directions for Future Research (2013)
    V. Kumar, Ilaria Dalla Pozza et al. Journal of Retailing

Immediate Impact

51 standout
Sub-graph 1 of 24

Citing Papers

The Caring Machine: Feeling AI for Customer Care
2023 Standout
Machine Talk: How Verbal Embodiment in Conversational AI Shapes Consumer–Brand Relationships
2023 Standout
3 intermediate papers

Works of Jaishankar Ganesh being referenced

Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers
2000 Standout

Author Peers

Author Last Decade Papers Cites
Jaishankar Ganesh 1411 1204 71 677 15 1.9k
Priscilla A. LaBarbera 969 911 34 652 24 1.6k
Jerry B. Gotlieb 947 722 51 724 25 1.6k
Gilbert D. Harrell 1100 868 49 669 23 1.8k
Peter C. Wilton 1069 1394 133 720 10 2.1k
Keith B. Murray 1504 1116 54 1168 22 2.4k
Tiffany Barnett White 1109 752 48 1083 25 1.9k
José Luís Munuera‐Alemán 1430 990 42 1048 8 2.0k
Shun Yin Lam 1138 1214 94 698 14 2.0k
Anita Pansari 1348 1050 43 1584 10 2.2k
Harold F. Koenig 1484 920 38 1530 23 2.5k

All Works

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2026