Standout Papers

Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions 2021 2026 2022 2024365
  1. Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions (2021)
    Cammy Crolic, Felipe Thomaz et al. Journal of Marketing

Immediate Impact

62 standout
Sub-graph 1 of 18

Citing Papers

Virtual humans as social actors: Investigating user perceptions of virtual humans’ emotional expression on social media
2024 Standout
Artificial intelligence and adaptive response to market changes: A strategy to enhance firm performance and innovation
2024 Standout
1 intermediate paper

Works of Felipe Thomaz being referenced

Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
2021 Standout
Learning from the Dark Web: leveraging conversational agents in the era of hyper-privacy to enhance marketing
2019

Author Peers

Author Last Decade Papers Cites
Felipe Thomaz 296 178 34 336 12 592
Meng­meng Song 269 179 32 295 26 556
Tyler Hancock 274 159 17 224 18 579
Aarni Tuomi 340 249 44 411 24 718
Leon Ciechanowski 252 86 52 443 14 729
Kate Letheren 229 213 42 194 31 555
Udo Gottlieb 325 186 11 279 15 568
Christina Soyoung Song 182 219 14 194 25 514
Ke Zhang 312 195 9 172 19 542
Jennifer Brannon Barhorst 315 258 23 158 12 605
Kwonsang Sohn 218 168 49 176 11 589

All Works

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2026