Standout Papers

Customer Satisfaction: A Meta-Analysis of the Empirical Evidence 2001 2026 2009 2017 1.4k
  1. Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)
    David M. Szymanski, David H. Henard Journal of the Academy of Marketing Science
  2. Why Some New Products are More Successful than Others (2001)
    David H. Henard, David M. Szymanski Journal of Marketing Research

Immediate Impact

66 standout
Sub-graph 1 of 17

Citing Papers

Expectancy-disconfirmation and consumer satisfaction: A meta-analysis
2025 Standout
‘The persuasion effects of virtual reality (VR) and augmented reality (AR) video advertisements: A conceptual review’
2023 Standout
9 intermediate papers

Works of David H. Henard being referenced

Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
2001 Standout
Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
2001

Author Peers

Author Last Decade Papers Cites
David H. Henard 1857 1109 303 1620 16 3.7k
Chi Kin Yim 2573 1476 482 1772 28 4.6k
Jan-Michael Becker 1580 1384 397 1327 26 5.5k
Manjit S. Yadav 1748 729 257 1323 29 3.3k
Mary W. Sullivan 2908 966 168 2583 21 4.8k
Allen M. Weiss 1082 1568 249 1020 31 3.1k
Satish Jayachandran 1531 2375 512 1707 20 4.3k
Marcia J. Simmering 1017 954 390 1860 33 5.3k
Stephen J. Carson 1740 995 153 1143 21 3.8k
Mark B. Houston 1918 975 252 1180 55 4.0k
Christian Nitzl 1668 1403 458 1474 35 6.0k

All Works

Loading papers...

Rankless by CCL
2026