Standout Papers

Case research in operations management 2002 2026 2010 2018 2.8k
  1. Case research in operations management (2002)
    Chris Voss, Nikos Tsikriktsis et al. International Journal of Operations & Production Management
  2. Service Research Priorities in a Rapidly Changing Context (2015)
    Amy L. Ostrom, A. Parasuraman et al. Journal of Service Research
  3. Contingency research in operations management practices (2008)
    Rui Sousa, Chris Voss Journal of Operations Management
  4. Service Design for Experience-Centric Services (2009)
    Leonieke G. Zomerdijk, Chris Voss Journal of Service Research
  5. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)
    Bart Larivière, David E. Bowen et al. Journal of Business Research

Immediate Impact

2 from Science/Nature 75 standout
Sub-graph 1 of 16

Citing Papers

Commercial determinants of health: future directions
2023 Standout
Critical advances and future opportunities in upcycling commodity polymers
2022 StandoutNature
2 intermediate papers

Works of Chris Voss being referenced

Contingency research in operations management practices
2008 Standout
Case research in operations management
2002 Standout

Author Peers

Author Last Decade Papers Cites
Chris Voss 5245 5801 4023 103 12.2k
John T. Mentzer 8083 8769 3132 123 15.9k
Aleda V. Roth 4067 5087 2460 110 11.3k
Andy Neely 7229 6872 3102 164 16.0k
Cornelia Dröge 4305 6110 1790 106 10.1k
Xiande Zhao 7211 8512 2697 198 12.7k
Amrik S. Sohal 6796 7336 2035 301 12.3k
N. Venkatraman 5739 11270 2058 100 18.8k
Rameshwar Dubey 8614 10402 2930 140 16.2k
Shahriar Akter 4290 3248 1811 124 9.5k
Thomas Y. Choi 7028 9070 1709 137 13.0k

All Works

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Rankless by CCL
2026