Immediate Impact
64 standout
Citing Papers
The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots
2022 Standout
Service robots: Applying social exchange theory to better understand human–robot interactions
2022 Standout
Works of Cherie Keen being referenced
Customer expectation dimensions of voice‐to‐voice service encounters: a scale‐development study
2000
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| Cherie Keen | 209 | 263 | 160 | 7 | 437 | |
| G. Tomas | 219 | 269 | 167 | 6 | 498 | |
| Pamela A. Kennett | 202 | 285 | 100 | 8 | 412 | |
| Jorge Luiz Henrique | 247 | 361 | 157 | 9 | 467 | |
| Zeynep Bilgin | 248 | 388 | 134 | 12 | 460 | |
| Line Lervik Olsen | 272 | 341 | 162 | 6 | 418 | |
| Dong-Keun Yoo | 260 | 397 | 146 | 7 | 506 | |
| Chung-Tzer Liu | 183 | 293 | 215 | 8 | 439 | |
| Leroy Robinson | 112 | 213 | 155 | 11 | 401 | |
| I. Fredrick Trawick | 184 | 317 | 139 | 13 | 419 | |
| Renyong Chi | 273 | 295 | 145 | 15 | 498 |
All Works
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