Standout Papers

The effects of customer participation in co-created service recovery 2007 2026 2013 2019 516
  1. The effects of customer participation in co-created service recovery (2007)
    Beibei Dong, Kenneth R. Evans et al. Journal of the Academy of Marketing Science

Immediate Impact

69 standout
Sub-graph 1 of 21

Citing Papers

Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research
2024 Standout
Metaverse for Sustainable Development in a bibliometric analysis and systematic literature review
2024 Standout
3 intermediate papers

Works of Beibei Dong being referenced

Tales of Two Channels: Digital Advertising Performance Between AI Recommendation and User Subscription Channels
2023
The effects of customer participation in co-created service recovery
2007 Standout
and 1 more

Author Peers

Author Last Decade Papers Cites
Beibei Dong 865 849 555 15 1.2k
Ana Belén del Río Lanza 979 775 699 30 1.5k
Lars Grønholdt 659 841 398 28 1.3k
Tung‐Zong Chang 752 619 520 23 1.3k
Marcel van Birgelen 1029 791 577 24 1.6k
Christina Kuehnl 957 555 520 14 1.4k
Thanika Devi Juwaheer 708 756 527 25 1.2k
Matilda Dorotić 878 577 588 16 1.3k
Paul W. Fombelle 714 499 544 17 1.3k
Tomas Falk 1144 847 844 27 1.7k
Thomas A. Burnham 771 790 521 16 1.5k

All Works

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2026