Immediate Impact
5 standout
Citing Papers
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
2022 Standout
Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’
2022 Standout
Works of Anabel Ternès being referenced
Hospital Servicescape Design for Inpatient Wellbeing
2019
Evidence-based design and transformative service research for the healthcare in hospitals
2016
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Anabel Ternès | 17 | 25 | 7 | 20 | 14 | 60 | |
| Paul M. Smith | 11 | 13 | 16 | 9 | 12 | 88 | |
| Peter Prescott | 14 | 19 | 2 | 7 | 12 | 59 | |
| Hendra Gunawan | 3 | 10 | 11 | 16 | 15 | 59 | |
| Jordana L. Maisel | 11 | 4 | 3 | 14 | 166 | ||
| Novianti Novianti | 5 | 23 | 3 | 9 | 20 | 63 | |
| Carina Benz | 17 | 8 | 6 | 2 | 10 | 54 | |
| Ludger Heidbrink | 8 | 18 | 21 | 3 | 18 | 69 | |
| María Victoria Tiscornia | 16 | 24 | 23 | 12 | 167 | ||
| Richard Pettinger | 2 | 5 | 15 | 13 | 16 | 51 | |
| Nabeel Al Amiri | 12 | 3 | 4 | 18 | 13 | 54 |
All Works
Loading papers...