Luning Liu

2.4k total citations · 1 hit paper
98 papers, 1.6k citations indexed

About

Luning Liu is a scholar working on Artificial Intelligence, Information Systems and Management and Sociology and Political Science. According to data from OpenAlex, Luning Liu has authored 98 papers receiving a total of 1.6k indexed citations (citations by other indexed papers that have themselves been cited), including 23 papers in Artificial Intelligence, 20 papers in Information Systems and Management and 16 papers in Sociology and Political Science. Recurrent topics in Luning Liu's work include Technology Adoption and User Behaviour (20 papers), AI in Service Interactions (13 papers) and Digital Marketing and Social Media (12 papers). Luning Liu is often cited by papers focused on Technology Adoption and User Behaviour (20 papers), AI in Service Interactions (13 papers) and Digital Marketing and Social Media (12 papers). Luning Liu collaborates with scholars based in China, United States and Singapore. Luning Liu's co-authors include Yuqiang Feng, Liguo Fei, Zhen Shao, Jun Xia, Changlin Wang, Thompson S.H. Teo, Jiandong Lu, Yanqing Wang, Qing Hu and Junbo Zhang and has published in prestigious journals such as Applied Physics Letters, IEEE Transactions on Image Processing and Tourism Management.

In The Last Decade

Luning Liu

86 papers receiving 1.5k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions

2023 102 citations Junbo Zhang, Qi Chen et al. Tourism Management profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Luning Liu China	21	383	361	354	232	187	98	1.6k
Amany Elbanna United Kingdom	21	277 0.7×	543 1.5×	292 0.8×	148 0.6×	149 0.8×	48	1.6k
Dawn G. Gregg United States	21	250 0.7×	628 1.7×	360 1.0×	188 0.8×	276 1.5×	49	1.5k
Mathias Klier Germany	16	250 0.7×	425 1.2×	218 0.6×	276 1.2×	214 1.1×	81	1.1k
Norita Ahmad United Arab Emirates	20	238 0.6×	649 1.8×	451 1.3×	112 0.5×	202 1.1×	59	1.5k
Vincent Cho Hong Kong	25	263 0.7×	806 2.2×	552 1.6×	312 1.3×	191 1.0×	76	2.0k
Dongming Xu Australia	19	294 0.8×	349 1.0×	212 0.6×	116 0.5×	128 0.7×	77	1.5k
Yuqiang Feng China	26	479 1.3×	445 1.2×	430 1.2×	454 2.0×	264 1.4×	123	2.1k
Murugan Anandarajan United States	23	268 0.7×	521 1.4×	464 1.3×	235 1.0×	165 0.9×	51	1.7k
Babak Abedin Australia	23	190 0.5×	432 1.2×	164 0.5×	121 0.5×	211 1.1×	72	1.5k
Heng‐Li Yang Taiwan	21	235 0.6×	558 1.5×	448 1.3×	127 0.5×	434 2.3×	76	1.6k

Countries citing papers authored by Luning Liu

Since Specialization

Citations

This map shows the geographic impact of Luning Liu's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Luning Liu with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Luning Liu more than expected).

Fields of papers citing papers by Luning Liu

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Luning Liu. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Luning Liu. The network helps show where Luning Liu may publish in the future.

Co-authorship network of co-authors of Luning Liu

This figure shows the co-authorship network connecting the top 25 collaborators of Luning Liu. A scholar is included among the top collaborators of Luning Liu based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Luning Liu. Luning Liu is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Liu, Luning, et al.. (2025). Can China’s publicity departments build people’s trust by building platform government? Evidence from social media in public health emergencies. Chinese Public Administration Review. 16(2). 104–118.

Zhang, Junbo, Xiaolei Wang, Jiandong Lu, Luning Liu, & Yuqiang Feng. (2024). The impact of emotional expression by artificial intelligence recommendation chatbots on perceived humanness and social interactivity. Decision Support Systems. 187. 114347–114347. 18 indexed citations

Liu, Luning, et al.. (2024). Governance mechanism of public-private partnerships for promoting smart city performance: A multi-case study in China. Cities. 153. 105295–105295. 3 indexed citations

Zhang, Junbo, Jiandong Lu, Xiaolei Wang, Luning Liu, & Yuqiang Feng. (2024). Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity. Decision Support Systems. 186. 114314–114314. 7 indexed citations

Wang, Yameng, et al.. (2024). An improved case-based reasoning approach for sustainable rural development applied to strategic responses. Engineering Applications of Artificial Intelligence. 133. 108316–108316. 3 indexed citations

Lu, Jiandong, et al.. (2024). Leveraging digital technology to improve self-efficacy in response to public health crises. Information & Management. 61(6). 103987–103987. 3 indexed citations

Li, Binbin, et al.. (2023). Voice artificial intelligence service failure and customer complaint behavior: The mediation effect of customer emotion. Electronic Commerce Research and Applications. 59. 101261–101261. 19 indexed citations

Zhang, Junbo, Qi Chen, Jiandong Lu, et al.. (2023). Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions. Tourism Management. 100. 104835–104835. 102 indexed citations breakdown →

Liu, Luning, et al.. (2023). Estimating travellers’ value when purchasing auxiliary services in the airline industry based on the RFM model. Journal of Retailing and Consumer Services. 74. 103433–103433. 9 indexed citations

10.

Wang, Lingli, Ni Huang, Yili Hong, et al.. (2023). Voice‐based AI in call center customer service: A natural field experiment. Production and Operations Management. 32(4). 1002–1018. 31 indexed citations

11.

Liu, Luning, et al.. (2022). The Legitimacy of a Sharing Economy-Enabled Digital Platform for Socioeconomic Development. Journal of theoretical and applied electronic commerce research. 17(4). 1581–1601. 1 indexed citations

12.

Wang, Lingli, et al.. (2020). Effects of Voice-Based AI in Customer Service: Evidence from a Natural Experiment. Journal of the Association for Information Systems. 2 indexed citations

13.

Yun, Liang, et al.. (2020). Patterns and Influence Factors of Fine Root Turnover in Forest Ecosystems. Chinese Bulletin of Botany. 55(3). 308.

14.

Liu, Luning, et al.. (2019). A Study of Factors Influencing Restaurants Sales in Online-to-offline Food Delivery platforms: Differences between High-sales Restaurants and Low-sales Restaurants. Journal of the Association for Information Systems. 128. 5 indexed citations

15.

Liu, Luning, et al.. (2018). Designing an O2O Citizen Participation Ecosystem for the Sustainable Governance of Societies. Journal of the Association for Information Systems. 225. 3 indexed citations

16.

Wang, Xiao‐Lei, et al.. (2016). How Control Initiatives Affect Quality of G2B E-government Services: A Multi-method Study. WHICEB. 47. 1 indexed citations

17.

Liu, Luning, et al.. (2014). COMPREHENSIVE UNDERSTANDING THE INHIBITORS AND ENABLERS OF KNOWLEDGE TRANSFER IN ERP ASSIMILATIONS: A MULTI-CASE STUDY. Journal of the Association for Information Systems. 168. 3 indexed citations

18.

Zhang, Guijie, et al.. (2014). UNDERSTANDING THE EVOLUTION OF INFORMATION SYSTEMS RESEARCH FROM THE PERSPECTIVE OF CO-AUTHORSHIP NETWORK: A COMPREHENSIVE DATA ANALYSIS FROM 1993 TO 2012. Journal of the Association for Information Systems. 327. 3 indexed citations

19.

Liu, Luning, et al.. (2014). Understanding Individual Level ERP Assimilation from a Social Network Perspective: a Multi-Case Study.. Journal of the Association for Information Systems. 3 indexed citations

20.

Yang, Yi, et al.. (2014). The Selection Method of Fuzzy Composite Operators Based on the Clear Field. 12(1).

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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