Standout Papers
Citation Impact
Citing Papers
The Effect of a Market Orientation on Business Profitability
1990 Standout
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
1992 Standout
Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1
2012 Standout
Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1
2009 Standout
Consumer Trade-Offs and the Evaluation of Services
1995
Heuristics made easy: An effort-reduction framework.
2008 Standout
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
1988 Standout
Brand Experience: What is It? How is it Measured? Does it Affect Loyalty?
2009 Standout
Understanding Service Convenience
2002
The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges
1998
Evolving to a New Dominant Logic for Marketing
2003 Standout
Curvilinear Effects of Consumer Loyalty Determinants in Relational Exchanges
2005
Bye-Bye Bundles: The Unbundling of Music in Digital Channels
2010
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges
1998
Price cue utilization in product evaluations
1995
Activation of country stereotypes: automaticity, consonance, and impact
2012
The influence of the country‐of‐origin image, product knowledge and product involvement on consumer purchase decisions: an empirical study of insurance and catering services in Taiwan
2006
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
2002 Standout
An assessment of the use of partial least squares structural equation modeling in marketing research
2011 Standout
A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD
1994 Standout
The role of perceived risk in the quality-value relationship: A study in a retail environment
1999
Conceptualizing, Measuring, and Managing Customer-Based Brand Equity
1993 Standout
Customer Orientation
2001
The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions
2004
Online purchasing tickets for low cost carriers: An application of the unified theory of acceptance and use of technology (UTAUT) model
2014 Standout
A Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality?
1993
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
2000 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
The American Customer Satisfaction Index: Nature, Purpose, and Findings
1996 Standout
Consumer perceived value: The development of a multiple item scale
2001 Standout
The Behavioral Consequences of Service Quality
1996 Standout
Marketing Models of Service and Relationships
2006
Do retail store environmental factors affect consumers' price acceptability? An empirical examination
1994
Marketing activity, blogging and sales
2012
The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty
2001 Standout
The Moderating Effects of Message Framing and Source Credibility on the Price-Perceived Risk Relationship
1994
An Examination of Selected Marketing Mix Elements and Brand Equity
2000 Standout
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
1994 Standout
Retail relationships and store loyalty: A multi-level perspective
1997
The Path to Customer Centricity
2006
Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: Evidence from Taiwan
2008
Conceptualizing, Measuring, and Managing Customer-Based Brand Equity
1993 Standout
The Role of System Trust in Business-to-Consumer Transactions
2003 Standout
Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?
2009 Standout
Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude
2003 Standout
Identification of the Critical Factors of TQM*
1996 Standout
How perceived brand globalness creates brand value
2002 Standout
Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
1994 Standout
Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination
1997
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
1994 Standout
The Influence of Store Environment on Quality Inferences and Store Image
1994
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
1988 Standout
Consumer Evaluations of Brand Extensions
1990 Standout
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
2006 Standout
Product Quality: An Investigation into the Concept and How It Is Perceived by Consumers
1991
A cross‐sectional test of the effect and conceptualization of service value
1997
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
2001 Standout
A model of consumer perceptions and store loyalty intentions for a supermarket retailer
1998
The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions
1998
Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust
2017 Standout
Perceptions are relative
2015
Developing and validating a multidimensional consumer-based brand equity scale
2001 Standout
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
1992 Standout
E-S-QUAL
2004 Standout
The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review
1989
Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
2009 Standout
Dimensions of Consumer Expertise
1987 Standout
Price, Product Information, and Purchase Intention: An Empirical Study
1994
Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
1990 Standout
Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies
2003 Standout
Consumer Trust, Value, and Loyalty in Relational Exchanges
2002 Standout
Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance
2005 Standout
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
1994 Standout
Model of Migration and Use of Platforms: Role of Hierarchy, Current Generation, and Complementarities in Consumer Settings
2010
Creating Enduring Customer Value
2016
The role of affective factors on perceived cruise vacation value
2004
Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.
2001 Standout
Consumer satisfaction and perceived quality: Complementary or divergent constructs?
1994
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
Return on Marketing: Using Customer Equity to Focus Marketing Strategy
2003
Works of William B. Dodds being referenced
the Effect of Brand and Price Information on Subjective Product Evaluations
1985
Effects of Price, Brand, and Store Information on Buyers' Product Evaluations
1991 Standout
Managing Customer Value
1999
A research program for establishing the validity of the price-quality relationship
1988
Effects of Price, Brand, and Store Information on Buyers’ Product Evaluations
1991
In search of value: how price and store name information influence buyers′ product perceptions
1991