Citation Impact
Citing Papers
Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics
2010 Standout
What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1
2010 Standout
The Effects of Personalization and Familiarity on Trust and Adoption of Recommendation Agents1
2006 Standout
Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research
2008 Standout
Reverse logistics and closed-loop supply chain: A comprehensive review to explore the future
2014 Standout
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
Functional food. Product development, marketing and consumer acceptance—A review
2008 Standout
The Contribution of Commitment Value in Internet Commerce: An Empirical Investigation
2003
Socioeconomic Status and Obesity
2007 Standout
The Impact of Health Claims on Consumer Search and Product Evaluation Outcomes: Results from FDA Experimental Data
1999 Standout
Coordination of a supply chain with consumer return under demand uncertainty
2009
Optimizing Service Productivity
2011
Do green supply chains lead to competitiveness and economic performance?
2005 Standout
Green supply‐chain management: A state‐of‐the‐art literature review
2007 Standout
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Resistance to Medical Artificial Intelligence
2019 Standout
A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics
2006
Assessing the consumer decision process in the digital marketplace
2003
An Information Search Cost Perspective for Designing Interfaces for Electronic Commerce
1999
Exploring the Subtle Relationships between Environmental Concern and Ecologically Conscious Consumer Behavior
1997
The Impact of Brand Equity and Innovation on the Long-Term Effectiveness of Promotions
2008
Brand Origin Identification by Consumers: A Classification Perspective
2008
Do green practices really attract customers? The sharing economy from the sustainable supply chain management perspective
2019
Pricing and Remanufacturing Decisions of a Decentralized Fuzzy Supply Chain
2013
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
The impact of electronic word-of-mouth communication: A literature analysis and integrative model
2012 Standout
The Megaphone Effect: Taste and Audience in Fashion Blogging
2012 Standout
Marketing Models of Service and Relationships
2006
Digital Economics
2019 Standout
Judging a Book by Its Cover? The Effect of Anthropomorphism on Product Attribute Processing and Consumer Preference
2016
Remote Purchase Environments: The Influence of Return Policy Leniency on Two-Stage Decision Processes
2001
Hedonic and utilitarian motivations for online retail shopping behavior
2001 Standout
The Economics of Consumer Knowledge: Table 1
2001
Customer Experience Creation: Determinants, Dynamics and Management Strategies
2009 Standout
The Dark Side of Choice: When Choice Impairs Social Welfare
2006
Big data analytics as an operational excellence approach to enhance sustainable supply chain performance
2019 Standout
Coordination of channel members’ efforts and utilities in contract farming operations
2016 Standout
A framework for research in reverse logistics
2010
Empirical analysis of consumer reaction to the virtual reality shopping mall
2007 Standout
Closed-Loop Supply Chain Models with Product Remanufacturing
2004 Standout
The effect of uncertainty avoidance on information search, planning, and purchases of international travel vacations
2003
Consumer search for information in the digital age: An empirical study of prepurchase search for automobiles
2003
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
2014 Standout
Promotional Chat on the Internet
2006
Consumer engagement in a virtual brand community: An exploratory analysis
2011 Standout
Factors that Influence the Intention to Pirate Software and Media
2007 Standout
Channel Dynamics Under Price and Service Competition
2000
Paving the way for “distinguished marketing”
2011
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development
2003 Standout
Travel Anxiety and Intentions to Travel Internationally: Implications of Travel Risk Perception
2005 Standout
Can Price Dispersion in Online Markets be Explained by Differences in e-Tailer Service Quality?
2003
Supply Chain Coordination with Revenue-Sharing Contracts: Strengths and Limitations
2005 Standout
Communication and Promotion Decisions in Retailing: A Review and Directions for Future Research
2009
Retailer Pricing and Competitive Effects
2009
How Green is the Supply Chain? Practice and Research
1999
Customer Experience Management in Retailing: An Organizing Framework
2009
Perspectives in supply chain risk management
2006 Standout
Artificial Intelligence in Service
2018 Standout
Schooling, health knowledge and obesity
2000
Searching for Experience on the Web: An Empirical Examination of Consumer Behavior for Search and Experience Goods
2009
Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study
2005
Predictive model assessment in PLS-SEM: guidelines for using PLSpredict
2019 Standout
Revisión de la productividad científica sobre gestión de la experiencia del cliente
2019
AN INTEGRATIVE MODEL OF TOURISTS’ INFORMATION SEARCH BEHAVIOR
2004
Using Online Conversations to Study Word-of-Mouth Communication
2004 Standout
The Showrooming Phenomenon: It's More than Just about Price
2017
Information Search Behavior and Tourist Characteristics
2004
Raising Awareness and Signaling Quality to Uninformed Consumers: A Price-Advertising Model
2000
E-S-QUAL
2004 Standout
How gamification marketing activities motivate desirable consumer behaviors: Focusing on the role of brand love
2018 Standout
Applications of Meta-Analysis for Marketing and Public Policy: A Review
2001
New Trends in Measuring Environmental Attitudes: Measuring Endorsement of the New Ecological Paradigm: A Revised NEP Scale
2000 Standout
“Surprise Gift” Purchases: Customer Insights from the Small Electrical Appliances Market
2008
Dimensions of Consumer Expertise
1987 Standout
Consumer Returns Policies and Supply Chain Performance
2008
Controlling product returns in direct marketing
1996
Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design
2003 Standout
Promotional Reviews: An Empirical Investigation of Online Review Manipulation
2014
Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
2000 Standout
Managing Dissatisfaction
1998
Virtual communities: A marketing perspective
2009
Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids
2000
Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site
2009 Standout
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
2002 Standout
Doing Good and Doing Better despite Negative Information?: The Role of Corporate Social Responsibility in Consumer Resistance to Negative Information
2010
Factors Influencing the Likelihood of Customer Defection: The Role of Consumer Knowledge
2003
Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance
2005 Standout
The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs
2007 Standout
Role of social media in online travel information search
2009 Standout
A Typology of Tourist Information Search Strategies
1998
Consumer Search and Retailer Strategies in the Presence of Online Music Sharing
2006
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
2021 Standout
Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics
2010 Standout
Supply chain analysis under green sensitive consumer demand and cost sharing contract
2014 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
Veiling in Style: How Does a Stigmatized Practice Become Fashionable?
2009 Standout
Works of Sridhar Moorthy being referenced
Advertising repetition and quality perception
2003
Advertising Spending and Quality for Services: The Role of Capacity
2003
Managing a Distribution Channel Under Asymmetric Information with Performance Requirements
1997
Consumer Information Search Revisited: Theory and Empirical Analysis
1997
Signaling Quality with a Money-Back Guarantee: The Role of Transaction Costs
1995
Advertising Spending and Perceived Quality
2000
Marketing modeling reality and the realities of marketing modeling
2010
Sharing Economy: Review of Current Research and Future Directions
2017
A General Theory of Pass-Through in Channels with Category Management and Retail Competition
2005