Citation Impact
Citing Papers
Customer service responsiveness in logistics outsourcing contracts: The influence of job autonomy and role clarity among on-site representatives
2016
Research streams on digital transformation from a holistic business perspective: a systematic literature review and citation network analysis
2019
Driving forces and barriers of Industry 4.0: Do multinational and small and medium-sized companies have equal opportunities?
2019 Standout
How artificial intelligence will change the future of marketing
2019 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
Role of big data management in enhancing big data decision-making capability and quality among Chinese firms: A dynamic capabilities view
2018 Standout
A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.
2016
Leader identity as an antecedent of the frequency and consistency of transformational, consideration, and abusive leadership behaviors.
2012
Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.
2013
Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research
2020 Standout
Brave new world: service robots in the frontline
2018 Standout
Successful Organizational Change: Integrating the Management Practice and Scholarly Literatures
2018 Standout
A Service Climate Synthesis and Future Research Agenda
2013
The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective
2009
Services Management Research
2014
The Influence of Retail Management’s Use of Social Power on Corporate Ethical Values, Employee Commitment, and Performance
2010
Using big data for co-innovation processes: Mapping the field of data-driven innovation, proposing theoretical developments and providing a research agenda
2021
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Artificial intelligence in drug discovery and development
2020 Standout
Sales profession and professionals in the age of digitization and artificial intelligence technologies: concepts, priorities, and questions
2019
A Survey on the Detection Algorithms for False Data Injection Attacks in Smart Grids
2019 Standout
Innovation and Creativity in Organizations
2014 Standout
Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies
2012 Standout
Information and reformation in KM systems: big data and strategic decision-making
2017
An updated and expanded assessment of PLS-SEM in information systems research
2017 Standout
The role of positive and negative valence factors on the impact of bigness of data on big data analytics usage
2018
Do managers know what their customers think and why?
2016
Paradox Research in Management Science: Looking Back to Move Forward
2016
The Impact of Caring Climate, Job Satisfaction, and Organizational Commitment on Job Performance of Employees in a China’s Insurance Company
2013 Standout
The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework
2016
Impact of Job Demands and Resources on Nurses’ Burnout and Occupational Turnover Intention Towards an Age-Moderated Mediation Model for the Nursing Profession
2019 Standout
A social identity perspective on leadership and employee creativity
2009
Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R
2021 Standout
Re-conceptualizing cognitive and affective customer–company identification: the role of self-motives and different customer-based outcomes
2015
A relational perspective of the microfoundations of dynamic managerial capabilities and transactive memory systems
2018
Technostress: negative effect on performance and possible mitigations
2014 Standout
Digital transformation in the maritime transport sector
2021 Standout
Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?
2019
Converging on a New Theoretical Foundation for Selling
2017
Rise of the Machines? Customer Engagement in Automated Service Interactions
2021 Standout
Paradox Research in Management Science: Looking Back to Move Forward
2016
Getting Smart
2016
Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?
2019
Exploring buyer-seller dyadic perceptions of technology and relationships
2016
Bibliometric studies in tourism
2016 Standout
Assessing the impact of big data on firm innovation performance: Big data is not always better data
2019 Standout
Role of Government to Enhance Digital Transformation in Small Service Business
2021 Standout
A critical look at the use of SEM in international business research
2016
Role Stress, Job Burnout, and Job Performance in Construction Project Managers: The Moderating Role of Career Calling
2019 Standout
Data analytics competency for improving firm decision making performance
2017
A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership
2022 Standout
Meta‐analysis and traditional systematic literature reviews—What, why, when, where, and how?
2022 Standout
Designing conceptual articles: four approaches
2020 Standout
Customer Experience Management in Retailing: An Organizing Framework
2009
Artificial Intelligence in Service
2018 Standout
A Complex View of Industry 4.0
2016 Standout
Critical review of strategic planning research in hospitality and tourism
2014
Empirical investigation of data analytics capability and organizational flexibility as complements to supply chain resilience
2019 Standout
Predictive model assessment in PLS-SEM: guidelines for using PLSpredict
2019 Standout
Investigating the Impact of Customer Brand Identification on Hospitality Brand Loyalty: A Social Identity Perspective
2017
Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review
2021 Standout
A multidisciplinary perspective of big data in management research
2017
Does big data enhance firm innovation competency? The mediating role of data-driven insights
2019
Customer Service Responsiveness in Logistics Outsourcing Contracts: The Influence of Job Autonomy and Role Clarity among On-site Representatives
2016
Big data analytics capability for improved performance of higher education institutions in the Era of IR 4.0: A multi-analytical SEM & ANN perspective.
2021 Standout
When to use and how to report the results of PLS-SEM
2018 Standout
An integrated artificial intelligence framework for knowledge creation and B2B marketing rational decision making for improving firm performance
2020
Interpersonal work context as a possible buffer against age-related stereotyping
2016
Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
2017 Standout
Addressing Endogeneity in International Marketing Applications of Partial Least Squares Structural Equation Modeling
2018 Standout
Building self-brand connections: Exploring brand stories through a transmedia perspective
2015
Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me
2017
Contextual Factors and the Creativity of Frontline Employees: The Mediating Effects of Role Stress and Intrinsic Motivation
2011
Computer assisted sales processes in automotive retailing
2012
Determinants of job satisfaction and performance of seafarers
2018 Standout
An Empirical Analysis of Franchisee Value-in-Use, Investment Risk and Relational Satisfaction
2010
Smart grid communication and information technologies in the perspective of Industry 4.0: Opportunities and challenges
2018
The customer value proposition: evolution, development, and application in marketing
2017
Exploring the relationship between big data analytics capability and competitive performance: The mediating roles of dynamic and operational capabilities
2019 Standout
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate
2019 Standout
S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM
2016
Understanding and managing customer relational benefits in services: a meta-analysis
2019
The Influence of Retail Management’s Use of Social Power on Corporate Ethical Values, Employee Commitment, and Performance
2010
Self-branding, ‘micro-celebrity’ and the rise of Social Media Influencers
2016 Standout
Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects
2018
Customer satisfaction and firm performance: insights from over a quarter century of empirical research
2019
Rethinking ‘Top‐Down’ and ‘Bottom‐Up’ Roles of Top and Middle Managers in Organizational Change: Implications for Employee Support
2016
Service Research Priorities in a Rapidly Changing Context
2015 Standout
Servant Leadership: A systematic review and call for future research
2018 Standout
Elevating talents' experience through innovative artificial intelligence-mediated knowledge sharing: Evidence from an IT-multinational enterprise
2021 Standout
Understanding the impact of big data on firm performance: The necessity of conceptually differentiating among big data characteristics
2019
The servant leadership advantage: When perceiving low differentiation in leader-member relationship quality influences team cohesion, team task performance and service OCB
2017
Works of Son K. Lam being referenced
Exploring the dynamics of antecedents to consumer–brand identification with a new brand
2012
The business-to-business inside sales force: roles, configurations and research agenda
2020
Know Your Customer: How Salesperson Perceptions of Customer Relationship Quality Form and Influence Account Profitability
2014
Intrafunctional Competitive Intelligence and Sales Performance: A Social Network Perspective
2013
Identifying effective hunters and farmers in the salesforce: a dispositional–situational framework
2015
The Role of Leaders in Internal Marketing
2009
Performance impact of middle managers' adaptive strategy implementation: The role of social capital
2013
A multinational examination of the symbolic–instrumental framework of consumer–brand identification
2011
Leveraging Frontline Employees’ Small Data and Firm-Level Big Data in Frontline Management
2016
A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses
2008
Identity-motivated marketing relationships: research synthesis, controversies, and research agenda
2012
Walking a tightrope: the joint impact of customer and within-firm boundary spanning activities on perceived customer satisfaction and team performance
2014