Citation Impact
Citing Papers
Towards a theory of supply chain management: the constructs and measurements
2004 Standout
The impact of supply chain integration on performance: A contingency and configuration approach
2009 Standout
Stakeholder Theory:The State of the Art
2010 Standout
Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research
2008 Standout
Co-creation and user innovation: The role of online 3D printing platforms
2015
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
COVID-19 and digital inequalities: Reciprocal impacts and mitigation strategies
2020 Standout
Critical service logic: making sense of value creation and co-creation
2012 Standout
Consumer Tipping: A Cross-Country Study
1993 Standout
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Segmenting Festival Visitors Using Psychological Commitment
2013
Customer Experience: Are We Measuring the Right Things?
2011
The impact of participation in virtual brand communities on consumer trust and loyalty
2007
When Suits Meet Roots: The Antecedents and Consequences of Community Engagement Strategy
2010
What We Know and Don’t Know About Corporate Social Responsibility
2012 Standout
Systematic literature review on sustainable human resource management
2018 Standout
Exploring the interplay between customer perceived brand value and customer brand co-creation behaviour dimensions
2020
An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry
2003
Co-creating Value in the Dyadic Relationships of Small and Large Firms in the Agri-food Sector
2018
Ranking and classification of EU countries regarding their levels of implementation of the Europe 2020 strategy
2017 Standout
Social Enterprises as Hybrid Organizations: A Review and Research Agenda
2014 Standout
Progress and prospects for event tourism research
2015 Standout
Performance Implications of CRM Technology Use: A Multilevel Field Study of Business Customers and Their Providers in the Telecommunications Industry
2012
Hierarchical Latent Variable Models in PLS-SEM: Guidelines for Using Reflective-Formative Type Models
2012 Standout
An approach to the implementation of sustainability practices in Spanish universities
2014 Standout
Customer Engagement
2011 Standout
Bibliometric Methods in Management and Organization
2014 Standout
The Impact of Corporate Sustainability on Organizational Processes and Performance
2014 Standout
Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore
2006
A European perspective on country moderation effects: Environmental management systems and sustainability-related human resource benefits
2014
Application of data mining techniques in customer relationship management: A literature review and classification
2008 Standout
Stakeholder Theory: Reviewing a Theory That Moves Us
2008
The role of Islamic religiosity on the relationship between perceived value and tourist satisfaction
2014 Standout
The Corporate Brand: Dealing with Multiple Stakeholders
2007
Corporate Social Responsibility (CSR): Models and Theories in Stakeholder Dialogue
2008 Standout
Digital inequalities and why they matter
2015 Standout
The Business Model: Recent Developments and Future Research
2011 Standout
Communication and Control Processes in the Delivery of Service Quality
1988
Sustainable food consumption among young adults in Belgium: Theory of planned behaviour and the role of confidence and values
2007 Standout
The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes
2019 Standout
Examining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference
2006 Standout
Consumer engagement in a virtual brand community: An exploratory analysis
2011 Standout
Big data analytics and firm performance: Effects of dynamic capabilities
2016 Standout
Institutions and axioms: an extension and update of service-dominant logic
2015 Standout
Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance
2013 Standout
Brand value co-creation in a digitalized world: An integrative framework and research implications
2015
Big data and predictive analytics for supply chain and organizational performance
2016 Standout
Assessing measurement model quality in PLS-SEM using confirmatory composite analysis
2019 Standout
Digital Entrepreneurship: Toward a Digital Technology Perspective of Entrepreneurship
2016 Standout
Value co-creation: Concept and contexts of application and study
2015
Customer relationship management research (1992‐2002)
2005
Value co-creation: concept and measurement
2014
Service-dominant logic 2025
2016
Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
2017 Standout
Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers
2003
Customer value in the hotel industry: What managers believe they deliver and what customer experience
2007
The Circular Economy – A new sustainability paradigm?
2016 Standout
Antecedents of True Brand Loyalty
2008
A Study of Management Perceptions of the Impact of Corporate Social Responsibility on Organisational Performance in Emerging Economies: The Case of Dubai
2008 Standout
Sustainable development in a transition economy: business case studies from Poland
2011
Digital Innovation as a Fundamental and Powerful Concept in the Information Systems Curriculum1
2014 Standout
The business case for corporate social responsibility: A company-level measurement approach for CSR
2008
Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
1990 Standout
The role of perceived product quality and overall satisfaction on purchase intentions
2005
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
2002 Standout
Corporate branding: an interdisciplinary literature review
2012
Food quality and safety: consumer perception and demand
2005 Standout
The Social License to Operate
2016 Standout
How to conduct a bibliometric analysis: An overview and guidelines
2021 Standout
Determinants of Corporate Social Responsibility Disclosure Ratings by Spanish Listed Firms
2008
The Nature and Determinants of Customer Expectations of Service
1993 Standout
Value of special issues in the journal of business research: A bibliometric analysis
2020
Role of green innovation and supply chain management in driving sustainable corporate performance
2022 Standout
BUILDING CUSTOMER VALUE IN THE HOSPITALITY INDUSTRY: TOWARDS THE DEFINITION OF A CUSTOMER-CENTRIC INFORMATION SYSTEM
2003
River Magic: Extraordinary Experience and the Extended Service Encounter
1993 Standout
The corporate stakeholder commitment and social and financial performance
2007
A performance evaluation model by integrating fuzzy AHP and fuzzy TOPSIS methods
2010 Standout
Partial least squares structural equation modeling (PLS-SEM)
2014 Standout
A customer‐dominant logic of service
2010
Works of Simon Knox being referenced
The boardroom agenda: developing the innovative organisation
2002
The Application of Stakeholder Theory to Relationship Marketing Strategy Development in a Non-profit Organization
2007
Corporate Social Responsibility:
2004
The Rise and Stall of a Fair Trade Pioneer: The Cafédirect Story
2009
The six conventions of corporate branding
2003
Loyalty-based segmentation and the customer development process
1998
Store loyalty: its impact on retail revenue. An empirical study of purchasing behaviour in the UK
2000
Empirical developments in the measurement of involvement, brand loyalty and their relationship in grocery markets
2003
Dynamic capabilities: the missing link in CRM investments
2009
Measuring and Managing Employer Brand Image in the Service Industry
2006
Cross-functional issues in the implementation of relationship marketing through customer relationship management
2001
The boardroom agenda: developing the innovative organization
2009
Co-creating brands: Diagnosing and designing the relationship experience
2008
Brand Price Recall: The Implications for Pricing Research
1992
Corporate Social Responsibility: Exploring Stakeholder Relationships and Programme Reporting across Leading FTSE Companies
2005
Can Search Engine Advertising Help Access Rare Samples?
2011
Measuring and managing brand loyalty
2001
Brand Pricing in a Recession
1992
The Rise and Stall of a Fair Trade Pioneer: The Cafe´direct Story
2011