Citation Impact
Citing Papers
How artificial intelligence will change the future of marketing
2019 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
Understanding managers’ attitudes and behavioral intentions towards using artificial intelligence for organizational decision-making
2021 Standout
Achieving Operational Excellence Through Artificial Intelligence: Driving Forces and Barriers
2021
Brave new world: service robots in the frontline
2018 Standout
Artificial intelligence in drug discovery and development
2020 Standout
Artificial intelligence (AI) and its implications for market knowledge in B2B marketing
2019
Re-conceptualizing cognitive and affective customer–company identification: the role of self-motives and different customer-based outcomes
2015
Converging on a New Theoretical Foundation for Selling
2017
Getting Smart
2016
Exploring buyer-seller dyadic perceptions of technology and relationships
2016
A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership
2022 Standout
Designing conceptual articles: four approaches
2020 Standout
Collaborative intelligence: How human and artificial intelligence create value along the B2B sales funnel
2020
Artificial Intelligence in Service
2018 Standout
A Complex View of Industry 4.0
2016 Standout
Investigating the Impact of Customer Brand Identification on Hospitality Brand Loyalty: A Social Identity Perspective
2017
Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review
2021 Standout
A new acceptance model for artificial intelligence with extensions to UTAUT2: An empirical study in three segments of application
2021 Standout
Unlocking the value of artificial intelligence in human resource management through AI capability framework
2022 Standout
Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
2017 Standout
Building self-brand connections: Exploring brand stories through a transmedia perspective
2015
Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me
2017
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Artificial intelligence capability: Conceptualization, measurement calibration, and empirical study on its impact on organizational creativity and firm performance
2021 Standout
Self-branding, ‘micro-celebrity’ and the rise of Social Media Influencers
2016 Standout
Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects
2018
Influences of the Industry 4.0 Revolution on the Human Capital Development and Consumer Behavior: A Systematic Review
2020 Standout
Works of Ryan Mullins being referenced
Exploring the dynamics of antecedents to consumer–brand identification with a new brand
2012
Sales profession and professionals in the age of digitization and artificial intelligence technologies: concepts, priorities, and questions
2019
Know Your Customer: How Salesperson Perceptions of Customer Relationship Quality Form and Influence Account Profitability
2014
Technology Usage and Sales Teams: A Multilevel Analysis of the Antecedents of Usage
2012