Citation Impact
Citing Papers
The impact of supply chain integration on performance: A contingency and configuration approach
2009 Standout
PLS-SEM’s most wanted guidance
2022 Standout
Artificial intelligence ‐ driven sustainable development: Examining organizational, technical, and processing approaches to achieving global goals
2023 Standout
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience
2022 Standout
How artificial intelligence will change the future of marketing
2019 Standout
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
Understanding the links among innovation performance, market performance and financial performance
2016
A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.
2016
An examination of the role of perceived support and employee commitment in employee-customer encounters.
2007
Definition, symptoms and risk of techno-stress: a systematic review
2018 Standout
Job satisfaction among hospital nurses: A literature review
2019 Standout
Advancing formative measurement models
2008 Standout
A systematic literature review on intelligent automation: Aligning concepts from theory, practice, and future perspectives
2021 Standout
Brave new world: service robots in the frontline
2018 Standout
Successful Organizational Change: Integrating the Management Practice and Scholarly Literatures
2018 Standout
Artificial intelligence and business models in the sustainable development goals perspective: A systematic literature review
2020 Standout
Getting to the “COR”
2014 Standout
Fortune favors the prepared: How SMEs approach business model innovations in Industry 4.0
2018 Standout
The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective
2009
Operationalisierung latenter Variablen in Strukturgleichungsmodellen: Eine Standortbestimmung
2006
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies
2012 Standout
Customer Experience Management in Retailing: Understanding the Buying Process
2009
Role of big data analytics in developing sustainable capabilities
2018 Standout
Review of the main developments in the analytic hierarchy process
2011 Standout
Business model innovativeness: designing a formative measure for business model innovation
2015 Standout
On the positive aspects of customers: Customer‐initiated support and affective crossover in employee–customer dyads
2011
Literature review as a research methodology: An overview and guidelines
2019 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
The technostress trifecta ‐ techno eustress, techno distress and design: Theoretical directions and an agenda for research
2017 Standout
Topic Modeling in Management Research: Rendering New Theory from Textual Data
2019 Standout
Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots
2019
Technostress: negative effect on performance and possible mitigations
2014 Standout
The Resilient Organisation: A Meta‐Analysis of the Effect of Communication on Team Diversity and Team Performance
2019
An integrative framework of stakeholder engagement for innovation management and entrepreneurship development
2018
The Effectiveness of Customer Participation in New Product Development: A Meta-Analysis
2015
Customer reactions to downsizing: when and how is satisfaction affected?
2014
Customer Experience Creation: Determinants, Dynamics and Management Strategies
2009 Standout
An international investigation of opinion leadership and social media
2020
Perceived innovativeness of drone food delivery services and its impacts on attitude and behavioral intentions: The moderating role of gender and age
2019 Standout
Effects of Green Innovation on Environmental and Corporate Performance: A Stakeholder Perspective
2015
Online social media fatigue and psychological wellbeing—A study of compulsive use, fear of missing out, fatigue, anxiety and depression
2018 Standout
Blockchain technology and its relationships to sustainable supply chain management
2018 Standout
Human Trust in Artificial Intelligence: Review of Empirical Research
2020 Standout
Adoption of AI-based chatbots for hospitality and tourism
2020 Standout
Empirical investigation of Facebook discontinues usage intentions based on SOR paradigm
2017 Standout
How does hotel employees’ satisfaction with the organization’s COVID-19 responses affect job insecurity and job performance?
2020 Standout
Meta‐analysis and traditional systematic literature reviews—What, why, when, where, and how?
2022 Standout
Effects of employees’ social exchange and the mediating role of customer orientation in the restaurant industry
2020
Artificial Intelligence in Service
2018 Standout
A systematic review of research on innovation in hospitality and tourism
2016 Standout
Relationship between innovation capability, innovation type, and firm performance
2017 Standout
Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review
2021 Standout
Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews
2019
Conservation of resource caravans and engaged settings
2011 Standout
The Effects of Perceived Supervisor Support, Perceived Organizational Support, and Organizational Justice on Turnover among Salespeople
2009 Standout
Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
2017 Standout
From Marketing Mix to Relationship Marketing
1994 Standout
Delivering good service: personal resources, job satisfaction and nurses’ ‘customer’ (patient) orientation
2013
Determinants of job satisfaction and performance of seafarers
2018 Standout
Do you get tired of socializing? An empirical explanation of discontinuous usage behaviour in social network services
2016 Standout
The dark side of customer relationship management: Exploring the underlying reasons for pitfalls, exploitation and unfairness
2012
Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance
2015
Mapping the Topic Landscape of JPIM , 1984–2013: In Search of Hidden Structures and Development Trajectories
2015
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Innovation and business success: The mediating role of customer participation
2012
Separating the wheat from the chaff: An intelligent sales recruitment and benchmarking system
2008
Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources
2015
Creating Enduring Customer Value
2016
Neglected Outcomes of Customer Satisfaction
2006
Exploring the effect of overload on the discontinuous intention of social media users: An S-O-R perspective
2017 Standout
Generation Z domestic food tourists’ experienced restaurant innovativeness toward destination cognitive food image and revisit intention
2022
Elevating talents' experience through innovative artificial intelligence-mediated knowledge sharing: Evidence from an IT-multinational enterprise
2021 Standout
Use and gratifications of mobile SNSs: Facebook and KakaoTalk in Korea
2014
Managing Employee Withdrawal During Organizational Change
2010
Works of Ruth Stock being referenced
ICT-based communication events as triggers of stress: a mixed methods study
2016
Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit - Eine dyadische Analyse
2001
Two Sides of the Same Coin: How Do Different Dimensions of Product Program Innovativeness Affect Customer Loyalty?
2013
First adoption of consumer innovations: Exploring market failure and alleviating factors
2018
A Closer Look at Cross‐functional R&D Cooperation for Innovativeness: Innovation‐oriented Leadership and Human Resource Practices as Driving Forces
2013
An Attitude-Behavior Model of Salespeople's Customer Orientation
2005
How to get lost customers back?
2007
The Link Between Salespeople’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis
2004
Can Humanoid Service Robots Perform Better Than Service Employees? A Comparison of Innovative Behavior Cues
2018
How does product program innovativeness affect customer satisfaction? A comparison of goods and services
2010
As they sow, so shall they reap: customers’ influence on customer satisfaction at the customer interface
2013
How Should Customers Be Integrated for Effective Interorganizational NPD Teams? An Input–Process–Output Perspective
2014
Patterns and performance outcomes of innovation orientation
2010
Who should be in power to encourage product program innovativeness, R&D or marketing?
2013