Citation Impact
Citing Papers
Understanding Information Systems Continuance: An Expectation-Confirmation Model1
2001 Standout
Thank You, Come Again: Examining the Role of Quality and Trust on eCommerce Repurchase Intentions.
2008
Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality1
2005
Specifying Formative Constructs in Information Systems Research1
2007 Standout
State-of-the-art in artificial neural network applications: A survey
2018 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
Predicting the impacts of epidemic outbreaks on global supply chains: A simulation-based analysis on the coronavirus outbreak (COVID-19/SARS-CoV-2) case
2020 Standout
Psychological and Physical Well-Being During Unemployment: A Meta-Analytic Study.
2005 Standout
The Benefits of Frequent Positive Affect: Does Happiness Lead to Success?
2005 Standout
Brand Experience: What is It? How is it Measured? Does it Affect Loyalty?
2009 Standout
The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges
1998
Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach
2007 Standout
The Role of Price Perceptions in an Integrated Model of Behavioral Intentions
2001
Understanding Relationship Marketing Outcomes
2002 Standout
Customer Satisfaction: A Meta-Analysis of the Empirical Evidence
2001
Technology Readiness Index (Tri)
2000 Standout
The contribution of emotional satisfaction to consumer loyalty
2001
The future of services marketing: forecasts from ten services experts
2003
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
1999
Increasing customers' loyalty in a skiing resort
2006
The wealth of nations revisited: Income and quality of life
1995
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Accounting for Materialism in Four Cultures
1999
The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges
1998
The determinants of perceived service quality and its relationship with satisfaction
2000
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
2002 Standout
Marketing services: the case of a missing product
1998
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
2000 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
Examining service experiences and post‐consumption evaluations
2004
Brand equity, brand loyalty and consumer satisfaction
2011
A meta-analysis of mobile commerce adoption and the moderating effect of culture
2012 Standout
Will Money Increase Subjective Well-Being?
2002
Service quality and satisfaction – the moderating role of value
2000
Common methods variance detection in business research
2015 Standout
A Meta-Analysis of Organizational Complaint Handling and Customer Responses
2010
An approach to the implementation of sustainability practices in Spanish universities
2014 Standout
Hedonic and utilitarian motivations for online retail shopping behavior
2001 Standout
The role of Islamic religiosity on the relationship between perceived value and tourist satisfaction
2014 Standout
Customer repurchase intention
2003
Customer Experience Creation: Determinants, Dynamics and Management Strategies
2009 Standout
The Fire of Desire: A Multisited Inquiry into Consumer Passion
2003 Standout
Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness
2014 Standout
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction
1998 Standout
Service engineering—methodical development of new service products
2003 Standout
Prioritizing service quality factors in Iranian Islamic banking using a fuzzy approach
2013
High income improves evaluation of life but not emotional well-being
2010 StandoutNobel
Bibliometric studies in tourism
2016 Standout
Service quality dimensions and superior customer perceived value in retail banks: An empirical study on Mexican consumers
2013
Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
2002
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development
2003 Standout
Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?
2009 Standout
An extended model of the antecedents and consequences of consumer satisfaction for hospitality services
2008
Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price
2009
Privacy in the Digital Age: a Review of Information Privacy Research in Information Systems1
2011 Standout
The Starbucks Brandscape and Consumers’ (Anticorporate) Experiences of Glocalization
2004 Standout
Twenty years on: The state of contemporary ecotourism research
2007
How destination image and evaluative factors affect behavioral intentions?
2006 Standout
Measuring service quality: current thinking and future requirements
1999
The relationship between consumer complaining behavior and service recovery
2010
Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider
2003
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
2001 Standout
The Antecedents of Customer Loyalty
1999
I'd like to buy the world a coke: Consumptionscapes of the “less affluent world”
1996
Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty
2009 Standout
Using Neural Networks in Modeling Customer Loyalty in Passenger Cars Maintenance and Repair Services
2018
An analytical framework for supply network risk propagation: A Bayesian network approach
2014
Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions
2018 Standout
The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour
2006
Customer intention to return online: price perception, attribute‐level performance, and satisfaction unfolding over time
2005
Fuzzy multiple criteria decision-making techniques and applications – Two decades review from 1994 to 2014
2015 Standout
Service quality perspectives and satisfaction in private banking
2000
Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
2003
A meta-analysis of satisfaction with complaint handling in services
2009
E-S-QUAL
2004 Standout
Tourism image, evaluation variables and after purchase behaviour: inter-relationship
2001 Standout
EXQ: a multiple‐item scale for assessing service experience
2012
How gamification marketing activities motivate desirable consumer behaviors: Focusing on the role of brand love
2018 Standout
Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
2009 Standout
Patient perceptions of service quality: combining the dimensions
2000
The Impact of Private versus Public Consumption on Variety-Seeking Behavior
2002 Standout
Alternative Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in a Retail Context
1998
An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters
1998
Consumer Trust, Value, and Loyalty in Relational Exchanges
2002 Standout
An Examination of Moderator Effects in the Four-Stage Loyalty Model
2006
Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance
2005 Standout
Personality, Culture, and Subjective Well-Being: Emotional and Cognitive Evaluations of Life
2002 Standout
Family Restaurant Brand Personality and Its Impact On Customer's eMotion, Satisfaction, and Brand Loyalty
2009
A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study
2000
High-Performance Human Resource Practices, Citizenship Behavior, and Organizational Performance: A Relational Perspective
2007 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions
2004 Standout
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
1999 Standout
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
2000 Standout
Antecedents of Tourists’ Loyalty to Mauritius
2011 Standout
Works of Robert Mackoy being referenced
Service recovery: Impact on satisfaction and intentions
1995
Ecolodge Performance Goals and Evaluations
2004
A Bayesian Network Estimation of the Service‐Profit Chain for Transport Service Satisfaction
2004
An empirical examination of a model of perceived service quality and satisfaction
1996
The Consumption Culture and Its Critiques: A Framework for Analysis
1993
The Role of Competitive Alternatives in the Postchoice Satisfaction Formation Process
1996
Lodge selection and satisfaction: attributes valued by ecotourists.
2004