Citation Impact
Citing Papers
Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR)
2021
Creating a Superior Customer-Relating Capability
2003
Fostering green development with green finance: An empirical study on the environmental effect of green credit policy in China
2021 Standout
Advancing formative measurement models
2008 Standout
A framework of sustainable supply chain management: moving toward new theory
2008 Standout
The impact of the level of customer satisfaction on the quality of e-commerce services
2019 Standout
An empirical comparison of the efficacy of covariance-based and variance-based SEM
2009 Standout
Recent Developments in the Econometrics of Program Evaluation
2009 StandoutNobel
Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value
2010 Standout
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Effects of service quality and customer satisfaction on loyalty of bank customers
2021 Standout
Securing the upstream supply chain: a risk management approach
2004
The Role of Relational Information Processes and Technology Use in Customer Relationship Management
2005 Standout
Recommendation Networks and the Long Tail of Electronic Commerce
2010
Looking Back and Looking Forward with Interactive Marketing
2010
Dynamics of information exchange in endogenous social networks
2014 StandoutNobel
Customer Participation and the Trade-Off Between New Product Innovativeness and Speed to Market
2008
Dial “A” for agriculture: a review of information and communication technologies for agricultural extension in developing countries
2011 Standout
Customer Metrics and Their Impact on Financial Performance
2006 Standout
Realizing the potential of digital development: The case of agricultural advice
2019 StandoutScienceNobel
A comprehensive review of big data analytics throughout product lifecycle to support sustainable smart manufacturing: A framework, challenges and future research directions
2018 Standout
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
2006 Standout
The use of partial least squares path modeling in international marketing
2009 Standout
Application of data mining techniques in customer relationship management: A literature review and classification
2008 Standout
Insights from big Data Analytics in supply chain management: an all-inclusive literature review using the SCOR model
2019
Relationship or revenue: Potential management conflicts between customer relationship management and hotel revenue management
2011
A model of trade credit in a capital-constrained distribution channel
2014
Customer profitability forecasting using Big Data analytics: A case study of the insurance industry
2016
The Short‐ and Long‐Term Effects of Measuring Intent to Repurchase
2004
Customer Valuation as a Driver of Relationship Dissolution Sabrina Helm Heinrich-Heine-Universitaet, Germany
2005
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
2014 Standout
Farmers’ participation in extension programs and technology adoption in rural Nepal: a logistic regression analysis
2017 Standout
User Innovativeness and Fintech Adoption in Indonesia
2021 Standout
Executions, Deterrence, and Homicide: A Tale of Two Cities
2010
The Impact of Social Media on Learning Behavior for Sustainable Education: Evidence of Students from Selected Universities in Pakistan
2019 Standout
CRM shifts the paradigm
2005
Paving the way for “distinguished marketing”
2011
Predicting online-purchasing behaviour
2004
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development
2003 Standout
The Customer Relationship Management Process: Its Measurement and Impact on Performance
2004 Standout
Learning about a New Technology: Pineapple in Ghana
2010 Standout
Meta‐analysis and traditional systematic literature reviews—What, why, when, where, and how?
2022 Standout
Marketing Actions and the Value of Customer Assets
2002
Twitter power: Tweets as electronic word of mouth
2009 Standout
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
2006 Standout
Empirical investigation of data analytics capability and organizational flexibility as complements to supply chain resilience
2019 Standout
Modeling Customer Lifetime Value
2006
The Illusion of Sustainability
2007 StandoutNobel
Customer satisfaction: Cost driver or value driver? Empirical evidence from the financial services industry
2013
The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration
2003 Standout
Relationship between innovation capability, innovation type, and firm performance
2017 Standout
Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting
2004
Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis
2010 Standout
Workplace Heterogeneity and the Rise of West German Wage Inequality*
2013 StandoutNobel
Modeling Choice Interdependence in a Social Network
2013
Collaborative Filtering beyond the User-Item Matrix
2014 Standout
Growth Theory through the Lens of Development Economics
2004 StandoutNobel
The Uses of Economic Theory: Against a Purely Positive Interpretation of Theoretical Results
2002 StandoutNobel
From Marketing Mix to Relationship Marketing
1994 Standout
Social norms and energy conservation
2011 Standout
Linking marketing capabilities with profit growth
2009
Mobile Phones and Economic Development in Africa
2010 Standout
Interfirm Relational Drivers of Customer Value
2008
A Strategic Framework for Customer Relationship Management
2005 Standout
Supply chain management 4.0: a literature review and research framework
2020 Standout
Firm Innovativeness and Its Performance Outcomes: A Meta-Analytic Review and Theoretical Integration
2012 Standout
Network Structure and the Aggregation of Information: Theory and Evidence from Indonesia
2016 StandoutNobel
The Visible Hand? Demand Effects of Recommendation Networks in Electronic Markets
2012
Valuing Customers
2004
The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
2017
A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy
2004
Enabling internet banking adoption
2017
Creating Enduring Customer Value
2016
EFFECTS OF RETURN ON ASSET, DEBT TO ASSET RATIO, CURRENT RATIO, FIRM SIZE, AND DIVIDEND PAYOUT RATIO ON FIRM VALUE
2019 Standout
The Profits of Power: Land Rights and Agricultural Investment in Ghana
2008 Standout
Who should be in power to encourage product program innovativeness, R&D or marketing?
2013
Judging Borrowers by the Company They Keep: Friendship Networks and Information Asymmetry in Online Peer-to-Peer Lending
2012 Standout
Being surveyed can change later behavior and related parameter estimates
2011 StandoutNobel
Works of Rakesh Niraj being referenced
Information and Inventory in Distribution Channels
2007
Reference points in consumer choice models: A review and future research agenda
2020
Understanding customer level profitability implications of satisfaction programs
2008
The Impact of Geographic Proximity on What to Buy, How to Buy, and Where to Buy: Evidence from High-Tech Durable Goods Market*
2011
Customer Profitability in a Supply Chain
2001
Examining mediating role of attitudinal loyalty and nonlinear effects in satisfaction‐behavioral intentions relationship
2011
Research Note—A Cross-Category Model of Households' Incidence and Quantity Decisions
2008
Context-general and Context-specific Determinants of Online Satisfaction and Loyalty for Commerce and Content Sites
2010