Citation Impact
Citing Papers
Transformative service research: An agenda for the future
2012 Standout
Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures
2010
Service Research Priorities in a Rapidly Changing Context
2015 Standout
Works of Paul Trapp being referenced
PERCEIVED SOCIAL CLASS APPEALS OF BRANDED GOODS AND SERVICES
1988