Patrick Poon

PLS-SEM’s most wanted guidance

Functional food. Product development, marketing and consumer acceptance—A review

Developing civic-mindedness in undergraduate business students through service-learning projects for civic engagement and service leadership practices for civic improvement

Culture and service quality expectations

Understanding and managing generational differences in the workplace

Service‐Learning in Supply Chain Management: Benefits, Challenges and Best Practices

Measuring patient's satisfaction of healthcare services in the UAE hospitals: Using SERVQUAL

Density, diversity, openness and speed: is management development aligned?

Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands

Consumer acceptance of functional foods: socio-demographic, cognitive and attitudinal determinants

The Mediating Effect of Patient Satisfaction in the Patients' Perceptions of Healthcare Quality – Patient Trust Relationship

Bibliometric studies in tourism

Service quality, customer satisfaction and loyalty in automobile repair services sector

The Mediating Role of Perceived Value on the Relationship between Service Quality and Customer Satisfaction: Evidence from Indonesian Airline Passengers

The relationship between consumer complaining behavior and service recovery

From bureaucratic organizations to learning organizations

Service learning in higher education: a systematic literature review

Competencies in the 21st century

A learning approach to the ethical organization

Food quality and safety: consumer perception and demand

The antecedents of consumer satisfaction and loyalty in fast food industry

Implementation of Service-Learning in Business Education: Issues and Challenges

Attributions on dissatisfying service encounters

Brand experience and customer citizenship behavior: the role of brand relationship quality

Technology and innovation management learning in the knowledge economy

An Empirical Test of Alternative Theories of Survey Response Behaviour