Citation Impact
Citing Papers
Experience Marketing: Concepts, Frameworks and Consumer Insights
2011
The Crowd and Sensors Era: Opportunities and Challenges for Individuals, Organizations, Society, and Researchers
2014
Artificial intelligence ‐ driven sustainable development: Examining organizational, technical, and processing approaches to achieving global goals
2023 Standout
Systematic content analysis: A combined method to analyze the literature on the daylighting (de-culverting) of urban streams
2020 Standout
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience
2022 Standout
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
Measuring Customer Experience
2014
Customer experiences in the age of artificial intelligence
2020
How Live Streaming Features Impact Consumers’ Purchase Intention in the Context of Cross-Border E-Commerce? A Research Based on SOR Theory
2021 Standout
The characteristics of Generation Z
2018 Standout
Generation C: Content, Creation, Connections and Choice
2011
Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty
2017
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Entrepreneurial Skills to Be Successful in the Global and Digital World: Proposal for a Frame of Reference for Entrepreneurial Education
2021 Standout
Impact of the COVID-19 Pandemic on Online Consumer Purchasing Behavior
2021 Standout
Big Data for Creating and Capturing Value in the Digitalized Environment: Unpacking the Effects of Volume, Variety, and Veracity on Firm Performance*
2020 Standout
e-Social Influence and Customers’ Behavioral Intentions on a Bed and Breakfast Website
2017
Online relationship marketing
2018
Technology-driven service strategy
2017
Online purchasing tickets for low cost carriers: An application of the unified theory of acceptance and use of technology (UTAUT) model
2014 Standout
How Business Customers Judge Solutions: Solution Quality and Value in Use
2016
Value propositions
2014 Standout
The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty
2018 Standout
Systematic literature review on sustainable human resource management
2018 Standout
Creating value from Social Big Data: Implications for Smart Tourism Destinations
2017
Customer attrition analysis for financial services using proportional hazard models
2003
Visibility labour: Engaging with Influencers’ fashion brands and #OOTD advertorial campaigns on Instagram
2016 Standout
Customer experience: fundamental premises and implications for research
2020
Predicting individuals' digital autopreneurship: Does educational intervention matter?
2019
Customer experience design: a case study in the cultural sector
2017
Servitization and deservitization: Overview, concepts, and definitions
2017 Standout
Consumer Behaviour and Order Fulfilment in Online Retailing: A Systematic Review
2016
Intelligent influencer marketing: how AI-powered virtual influencers outperform human influencers
2023 Standout
Role of enterprise information system management in enhancing firms competitive performance towards achieving SDGs during and after COVID-19 pandemic
2021
Resources and digital export: An RBV perspective on the role of digital technologies and capabilities in cross-border e-commerce
2021 Standout
Application of data mining techniques in customer relationship management: A literature review and classification
2008 Standout
The Impact of the Multi-channel Retail Mix on Online Store Choice: Does Online Experience Matter?
2015
Rise of the Machines? Customer Engagement in Automated Service Interactions
2021 Standout
Online destination brand experience and authenticity: Does individualism-collectivism orientation matter?
2021
Beyond technology acceptance: Brand relationships and online brand experience
2011
Electronic Word of Mouth on Instagram: Customers' Engagements with Brands in Different Sectors
2025
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
2014 Standout
Deconstructing the value proposition of an innovation exemplar
2014
Examining organizational climate in Greek hotels from a service quality perspective
2009
Role of Government to Enhance Digital Transformation in Small Service Business
2021 Standout
Service quality, customer satisfaction and loyalty in automobile repair services sector
2015 Standout
A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership
2022 Standout
Celebrity vs. Influencer endorsements in advertising: the role of identification, credibility, and Product-Endorser fit
2019 Standout
Designing conceptual articles: four approaches
2020 Standout
Artificial Intelligence in Service
2018 Standout
The avatar in marketing: Synthesis, integrative framework and perspectives
2013
Factors influencing online shoppers’ repurchase intentions: The roles of satisfaction and regret
2016
A systematic review of research on innovation in hospitality and tourism
2016 Standout
Understanding digital transformation: A review and a research agenda
2019 Standout
Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review
2021 Standout
Value co-creation: concept and measurement
2014
Customer Experience in Fintech
2021
Measuring CRM effectiveness: Construct development, validation and application of a process-oriented model
2009
Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
2017 Standout
Gamification and the online retail experience
2014
Re-examining online customer experience to include purchase frequency and perceived risk
2015
From Marketing Mix to Relationship Marketing
1994 Standout
Service innovation in e-commerce last mile delivery: Mapping the e-customer journey
2019
EXQ: a multiple‐item scale for assessing service experience
2012
How gamification marketing activities motivate desirable consumer behaviors: Focusing on the role of brand love
2018 Standout
Apps for mobile banking and customer satisfaction: a cross-cultural study
2017
Towards a Better Measure of Customer Experience
2013
Challenges and solutions for marketing in a digital era
2014
R&D internationalization and innovation: A systematic review, integrative framework and future research directions
2019
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
2002 Standout
Developing a Mobile Applications Customer Experience Model (MACE)- Implications for Retailers
2018
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
The relationships between electronic banking adoption and its antecedents: A meta-analytic study of the role of national culture
2018 Standout
Opinion leadership vs. para-social relationship: Key factors in influencer marketing
2020
Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects
2018
Correlates of customer loyalty to their bank: a case study in Nigeria
2006
A Holistic Framework for Trust in Online Transactions
2011
The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption
2016
Shades of Grey: Guidelines for Working with the Grey Literature in Systematic Reviews for Management and Organizational Studies
2016
Demystifying the effects of perceived risk and fear on customer engagement, co-creation and revisit intention during COVID-19: A protection motivation theory approach
2021
Works of Moira Clark being referenced
Demystifying consumer digital cocreated value: Social presence theory-informed framework and propositions
2020
Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm
2020
Modelling the impact of customer‐employee relationships on customer retention rates in a major UK retail bank
1997
Customer brand engagement during service lockdown
2020
Customer experience quality: an exploration in business and consumer contexts using repertory grid technique
2010
Online Customer Experience: A Review of the Business-to-Consumer Online Purchase Context
2010
Customer service 140 characters at a time: The users' perspective
2013
The ethical dilemmas and challenges of ethnographic research in electronic communities
2007
Virtual reality through the customer journey: Framework and propositions
2020
The relationship between employees' perceptions of organizational climate and customer retention rates in a major UK retail bank
2002
Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes
2012