Citation Impact
Citing Papers
Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1
2000 Standout
Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics
2010 Standout
User's Adoption of Mobile O2O Applications: Perspectives of the Uses and Gratifications Paradigm and Service Dominant Logic
2015
The Impact of Different Touchpoints on Brand Consideration
2015
How artificial intelligence will change the future of marketing
2019 Standout
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
Marketing perspectives on digital business models: A framework and overview of the special issue
2019
Social Contagion and Customer Adoption of New Sales Channels
2015
Measuring Customer Experience
2014
Digital platform openness: Drivers, dimensions and outcomes
2019
Brave new world: service robots in the frontline
2018 Standout
Critical service logic: making sense of value creation and co-creation
2012 Standout
Flow Online: Lessons Learned and Future Prospects
2009 Standout
The digitalization of retailing: an exploratory framework
2016
Designing Multi-Interface Service Experiences
2008
Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value
2010 Standout
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Impact of the COVID-19 Pandemic on Online Consumer Purchasing Behavior
2021 Standout
Big Data for Creating and Capturing Value in the Digitalized Environment: Unpacking the Effects of Volume, Variety, and Veracity on Firm Performance*
2020 Standout
Customer Engagement as a New Perspective in Customer Management
2010
Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration
2015
The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention1
2015
Adoption of O2O food delivery services in South Korea: The moderating role of moral obligation in meal preparation
2018 Standout
Digital Twin: Benefits, use cases, challenges, and opportunities
2023 Standout
Customer experience: fundamental premises and implications for research
2020
Customer Engagement
2011 Standout
The Impact of the Multi-channel Retail Mix on Online Store Choice: Does Online Experience Matter?
2015
Customer Experience Creation: Determinants, Dynamics and Management Strategies
2009 Standout
Customer experience challenges: bringing together digital, physical and social realms
2018
Unravelling Consumer Responses to Omni-Channel Approach
2020
Like the ad or the brand? Marketing stimulates different electronic word-of-mouth content to drive online and offline performance
2016
The Impact of Cross-Channel Integration on Retailers’ Sales Growth
2015
Antecedents, consequences, and challenges of small and medium-sized enterprise digitalization
2020 Standout
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
2014 Standout
Channels for search and purchase: Does mobile Internet matter?
2017
Transforming the Customer Experience through New Technologies
2020
Paving the way for “distinguished marketing”
2011
Multichannel Shopping: Causes and Consequences
2007
How do travel agencies obtain a competitive advantage?: Through a travel blog marketing channel
2011
From Multi-Channel Retailing to Omni-Channel Retailing
2015
On the Fintech Revolution: Interpreting the Forces of Innovation, Disruption, and Transformation in Financial Services
2018 Standout
Retailer Pricing and Competitive Effects
2009
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
2011
Designing conceptual articles: four approaches
2020 Standout
Customer Experience Management in Retailing: An Organizing Framework
2009
The effect of search channel elimination on purchase incidence, order size and channel choice
2013
Artificial Intelligence in Service
2018 Standout
Practice Prize Paper—Marketing's Profit Impact: Quantifying Online and Off-line Funnel Progression
2010
Digital economy: An innovation driver for total factor productivity
2021 Standout
The impact of a homogenous versus a prototypical Web design on online retail patronage for multichannel providers
2015
Consumer Behavior in a Multichannel, Multimedia Retailing Environment
2010
A new acceptance model for artificial intelligence with extensions to UTAUT2: An empirical study in three segments of application
2021 Standout
Customer Experience in Fintech
2021
Assessing the Influence of Economic and Customer Experience Factors on Service Purchase Behaviors
2014
How Technology Is Changing Work and Organizations
2016 Standout
Digital marketing: A framework, review and research agenda
2016
What We Know and Don't Know about Online Word-of-Mouth: A Review and Synthesis of the Literature
2014 Standout
Impact of online channel use on customer revenues and costs to serve: Considering product portfolios and self-selection
2012
Consumer and Object Experience in the Internet of Things: An Assemblage Theory Approach
2016
Interactive Services: A Framework, Synthesis and Research Directions
2009
Marketspace or Marketplace? Online Information Search and Channel Outcomes in Auto Retailing
2008
Exploring purchase intention in cross-border E-commerce: A three stage model
2019 Standout
Social Media in Tourism and Hospitality: A Literature Review
2013 Standout
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Multichannel customer management: Understanding the research-shopper phenomenon
2007
Multichannel Shopper Segments and Their Covariates☆
2008
Understanding consumers’ multichannel choices across the different stages of the buying process
2012
Service Research Priorities in a Rapidly Changing Context
2015 Standout
Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics
2010 Standout
Moderating effects of time pressure on the relationship between perceived value and purchase intention in social E-commerce sales promotion: Considering the impact of product involvement
2018
Small details that make big differences
2014
Managing Marketing Channel Multiplicity
2010
The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process
2007
Unlocking the Power of Integrated Marketing Communications: How Integrated Is Your IMC Program?
2016 Standout
Works of M.L. Teerling being referenced
Does Online Information Drive Offline Revenues?
2010
Challenges and Opportunities in Multichannel Customer Management
2006
The impact of the introduction and use of an informational website on offline customer buying behavior
2011
The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda
2017