Standout Papers
Citation Impact
Citing Papers
Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1
2000 Standout
PLS-SEM’s most wanted guidance
2022 Standout
From Industry 4.0 to Construction 5.0: Exploring the Path towards Human–Robot Collaboration in Construction
2023 Standout
The relationship between Individual Entrepreneurial Orientation (IEO) and entrepreneurial intention
2016 Standout
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience
2022 Standout
Understanding managers’ attitudes and behavioral intentions towards using artificial intelligence for organizational decision-making
2021 Standout
What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?
2020 Standout
Artificial intelligence in language instruction: impact on English learning achievement, L2 motivation, and self-regulated learning
2023 Standout
Examining university students’ behavioural intention to use e-learning during the COVID-19 pandemic: An extended TAM model
2021 Standout
Brave new world: service robots in the frontline
2018 Standout
Differences in perceptions about food delivery apps between single-person and multi-person households
2018
Artificial intelligence and business models in the sustainable development goals perspective: A systematic literature review
2020 Standout
Three decades of research on loyalty programs: A literature review and future research agenda
2020
Impact of the COVID-19 Pandemic on Online Consumer Purchasing Behavior
2021 Standout
Effects of service quality and customer satisfaction on loyalty of bank customers
2021 Standout
Service Robots: Drivers of Perceived Responsibility for Service Outcomes
2019
Structuring servitization-related research
2018 Standout
Customer engagement in a Facebook brand community
2012
A meta‐analysis of customer engagement behaviour
2020
Tangible Service Automation: Decomposing the Technology-Enabled Engagement Process (TEEP) for Augmented Reality
2020
Exploring critical factors influencing nurses’ intention to use tablet PC in Patients’ care using an integrated theoretical model
2019
Adoption of O2O food delivery services in South Korea: The moderating role of moral obligation in meal preparation
2018 Standout
Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships
2018
The Impact of Management's Customer Orientation on Job Satisfaction and Competency of Service Employees in the Public Sector: The Mediating Effect of Role Stress
2013
The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty
2018 Standout
Applying configurational theory to build a typology of ethnocentric consumers
2016
A Model of Entrepreneurial Autonomy in Franchised Outlets: A Systematic Review of the Empirical Evidence
2016
Digital Twin: Benefits, use cases, challenges, and opportunities
2023 Standout
Intelligent influencer marketing: how AI-powered virtual influencers outperform human influencers
2023 Standout
Investigating the Acceptance of Mobile Library Applications with an Extended Technology Acceptance Model (TAM)
2019
A Dynamic Collaboration Capability as a Source of Competitive Advantage
2011
Cashless Transactions: A Study on Intention and Adoption of e-Wallets
2021 Standout
Modelling internet banking adoption in Fiji: A developing country perspective
2020
The effect of digitalization on business performance: An applied study of KIBS
2021 Standout
Customer experience challenges: bringing together digital, physical and social realms
2018
The enhanced loyalty drivers of customers acquired through referral reward programs
2017
Understanding continuance usage of mobile shopping applications in India: the role of espoused cultural values and perceived risk
2018
How to Specify, Estimate, and Validate Higher-Order Constructs in PLS-SEM
2019 Standout
Rise of the Machines? Customer Engagement in Automated Service Interactions
2021 Standout
Network configuration, customer centricity, and performance of open business models: A solution provider perspective
2013
Perceived innovativeness of drone food delivery services and its impacts on attitude and behavioral intentions: The moderating role of gender and age
2019 Standout
Antecedents of Intention to Adopt Mobile Health (mHealth) Application and Its Impact on Intention to Recommend: An Evidence from Indonesian Customers
2021 Standout
Customer loyalty: a review and future directions with a special focus on the hospitality industry
2015
Bibliometric studies in tourism
2016 Standout
Engaging m-commerce adopters in India
2018
The moderating effects of gender and need satisfaction on self-regulated learning through Artificial Intelligence (AI)
2022
A contextual perspective on consumers' perceived usefulness: The case of mobile online shopping
2017
Role Stress, Job Burnout, and Job Performance in Construction Project Managers: The Moderating Role of Career Calling
2019 Standout
A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership
2022 Standout
Emerging bicycle tourism and the theory of planned behavior
2016
20 years of Electronic Commerce Research
2021 Standout
Meta‐analysis and traditional systematic literature reviews—What, why, when, where, and how?
2022 Standout
Factors influencing online shoppers’ repurchase intentions: The roles of satisfaction and regret
2016
Understanding forced adoption of self-service technology: the impacts of users’ psychological reactance
2018
Panic buying in the COVID-19 pandemic: A multi-country examination
2020
The influence of e-banking service quality on customer loyalty
2019
Unveiling the impact of the adoption of digital technologies on firms’ innovation performance
2021 Standout
Competitive product-service systems: lessons from a multicase study
2013
Entrepreneurial orientation and the franchise system
2013
Demystifying Computer-Generated Imagery (CGI) Influencers: The Effect of Perceived Anthropomorphism and Social Presence on Brand Outcomes
2022
Role of demographic factors, attitudes toward technology, and cultural values in the prediction of technology-based consumer behaviors: A study in developing and emerging countries
2019
A new acceptance model for artificial intelligence with extensions to UTAUT2: An empirical study in three segments of application
2021 Standout
The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image
2016
What keeps the mobile hotel booking users loyal? Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived convenience
2016
International franchising: A literature review and research agenda
2018
The interplay between value and service quality experience: e-loyalty development process through the eTailQ scale and value perception
2015
How gamification marketing activities motivate desirable consumer behaviors: Focusing on the role of brand love
2018 Standout
The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective
2020
Integration of UTAUT model in internet banking adoption context
2019
Managing the effectiveness of e-commerce platforms in a pandemic
2020
Artificial Intelligence and Business Value: a Literature Review
2021 Standout
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Feeling Manipulated: How Tip Request Sequence Impacts Customers and Service Providers?
2020
“Futurizing” smart service: implications for service researchers and managers
2015
Business Models: Origin, Development and Future Research Perspectives
2015 Standout
Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness
2021
Service Research Priorities in a Rapidly Changing Context
2015 Standout
The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective
2021
Working With Robots: Human Resource Development Considerations in Human–Robot Interaction
2022
An examination of consumer sentiment toward offshored services
2010 Standout
Telehealth for global emergencies: Implications for coronavirus disease 2019 (COVID-19)
2020 Standout
Service Provider’s Experiences of Service Separation
2016
Community Members’ Perception of Brand Community Character: Construction and Validation of a New Scale
2016
Does Offshoring Impact Customer Satisfaction?
2008
Works of Markus Blut being referenced
Switching Barriers in the Four-Stage Loyalty Model
2007
Impulse buying: a meta-analytic review
2019
The Impact of Service Characteristics on the Switching Costs–Customer Loyalty Link
2014
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
Securing business-to-business relationships: The impact of switching costs
2015
Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage
2019
The influence of acceptance and adoption drivers on smart home usage
2018
E-Service Quality: Development of a Hierarchical Model
2016
Does “Made in …” Also Apply to Services? An Empirical Assessment of the Country-of-Origin Effect in Service Settings
2008
What to Expect After the Honeymoon: Testing a Lifecycle Theory of Franchise Relationships
2010
How to Make Brand Communities Work: Antecedents and Consequences of Consumer Participation
2008
New Insights in the Moderating Effect of Switching Costs on the Satisfaction–Repurchase Behavior Link
2014
Service Separation and Customer Satisfaction
2013
Consequences of customer loyalty to the loyalty program and to the company
2011
Acceptance of Smartphone‐Based Mobile Shopping: Mobile Benefits, Customer Characteristics, Perceived Risks, and the Impact of Application Context
2017
Consumer ethnocentrism in the German market
2008
Factors Influencing the Acceptance of Self-Service Technologies
2016
Customer solutions in the capital goods industry: Examining the impact of the buying center
2011
The Dark Side of Customer Participation: When Customer Participation in Service Co-Development Leads to Role Stress
2019
Market Orientation in Vertical Business Networks
2007