Citation Impact
Citing Papers
The Impact of Different Touchpoints on Brand Consideration
2015
How artificial intelligence will change the future of marketing
2019 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage
2019
Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.
2005 Standout
Investigating the emerging COVID-19 research trends in the field of business and management: A bibliometric analysis approach
2020 Standout
How Live Streaming Features Impact Consumers’ Purchase Intention in the Context of Cross-Border E-Commerce? A Research Based on SOR Theory
2021 Standout
Integrating psychological and neurobiological considerations regarding the development and maintenance of specific Internet-use disorders: An Interaction of Person-Affect-Cognition-Execution (I-PACE) model
2016 Standout
Brand Experience: What is It? How is it Measured? Does it Affect Loyalty?
2009 Standout
Expanding Business-to-Business Customer Relationships: Modeling the Customer's Upgrade Decision
2008
A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents
2007 Standout
Satisfaction of mall shoppers: A study on perceived utilitarian and hedonic shopping values
2016
Intention to buy eco-friendly packaged products among young consumers of India: A study on developing nation
2016 Standout
Linking organizational culture and customer satisfaction: Results from two companies in different industries
2008
Critical service logic: making sense of value creation and co-creation
2012 Standout
Recapturing Lost Customers
2004
Consumers' need for uniqueness: short‐form scale development and cross‐cultural validation
2008
Bagging and Boosting Classification Trees to Predict Churn
2006
Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value
2010 Standout
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Artificial intelligence in drug discovery and development
2020 Standout
Sales profession and professionals in the age of digitization and artificial intelligence technologies: concepts, priorities, and questions
2019
The rise of motivational information systems: A review of gamification research
2018 Standout
Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies
2012 Standout
Customer Experience Management in Retailing: Understanding the Buying Process
2009
Segmenting Festival Visitors Using Psychological Commitment
2013
What is user engagement? A conceptual framework for defining user engagement with technology
2008
Development of a scale to measure the perceived benefits and risks of online shopping
2006
Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk
2012
Proactive customer orientation and its role for creating customer value in global markets
2010
Moderating Role of Personal Characteristics in Forming Restaurant Customers' Behavioral Intentions: An Upscale Restaurant Setting
2007
An update to the systematic literature review of empirical evidence of the impacts and outcomes of computer games and serious games
2015 Standout
Online purchasing tickets for low cost carriers: An application of the unified theory of acceptance and use of technology (UTAUT) model
2014 Standout
The Conceptualisation and Measurement of Consumer Value in Services
2009
Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents
2012
Understanding users' switching behavior of mobile instant messaging applications: An empirical study from the perspective of push-pull-mooring framework
2017
New insights into churn prediction in the telecommunication sector: A profit driven data mining approach
2011
Customer Metrics and Their Impact on Financial Performance
2006 Standout
Enhancing consumer engagement in e-commerce live streaming via relational bonds
2020
The Role of Purchase Decision Involvement in a Special Event
2011
Progress and prospects for event tourism research
2015 Standout
Customer attrition analysis for financial services using proportional hazard models
2003
What Is the True Value of a Lost Customer?
2003
Research Constituents, Intellectual Structure, and Collaboration Patterns in Journal of International Marketing: An Analytical Retrospective
2021
Grit in the path to e-learning success
2016 Standout
The Relationship Between Consumers’ Tendencies to Buy Compulsively and Their Motivations to Shop and Buy on the Internet
2009
Customer Engagement
2011 Standout
Customer reactions to downsizing: when and how is satisfaction affected?
2014
Implementing the Marketing Concept at the Employee–Customer Interface: The Role of Customer Need Knowledge
2009
Application of data mining techniques in customer relationship management: A literature review and classification
2008 Standout
Customer Experience Creation: Determinants, Dynamics and Management Strategies
2009 Standout
Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness
2014 Standout
Is the smartwatch an IT product or a fashion product? A study on factors affecting the intention to use smartwatches
2016 Standout
Beyond technology acceptance: Brand relationships and online brand experience
2011
Against the Green: A Multi-method Examination of the Barriers to Green Consumption
2012
Customer loyalty: a review and future directions with a special focus on the hospitality industry
2015
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
2014 Standout
Using transformational appeals to enhance the retail experience
2008
Examining the motivation, perceived performance, and behavioral intentions of convention attendees: Evidence from a regional conference
2006 Standout
Consumer engagement in a virtual brand community: An exploratory analysis
2011 Standout
Bibliometric studies in tourism
2016 Standout
The Impact of Social Media on Learning Behavior for Sustainable Education: Evidence of Students from Selected Universities in Pakistan
2019 Standout
Online social media fatigue and psychological wellbeing—A study of compulsive use, fear of missing out, fatigue, anxiety and depression
2018 Standout
Analytics for Customer Engagement
2010
Role of Government to Enhance Digital Transformation in Small Service Business
2021 Standout
Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?
2009 Standout
Promoting online learners’ continuance intention: An integrated flow framework
2015
Customer experience quality: an exploration in business and consumer contexts using repertory grid technique
2010
Improving imbalanced learning through a heuristic oversampling method based on k-means and SMOTE
2018 Standout
Destination Word of Mouth
2008
Customer Experience Management in Retailing: An Organizing Framework
2009
The Effect of Service Experiences over Time on a Supplier’s Retention of Business Customers
2006
Artificial Intelligence in Service
2018 Standout
Effective data generation for imbalanced learning using conditional generative adversarial networks
2017 Standout
Learning from class-imbalanced data: Review of methods and applications
2016 Standout
The relationship between consumer complaining behavior and service recovery
2010
Behind the internationalization of family SMEs: A strategy tripod synthesis
2020
An empirical comparison of techniques for the class imbalance problem in churn prediction
2017
Customer satisfaction using low cost carriers
2010
Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty
2009 Standout
Spanning the gap: an examination of the factors leading to the green gap
2014
Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting
2004
The Customer Engagement/Value Interface: An Exploratory Investigation
2012
Organizational Climate and Culture
2012 Standout
Customer loyalty marketing research: A comparative approach between hospitality and business journals
2012
Emic and etic interpretations of engagement with a consumer-to-consumer online auction site
2010
Work and Fun on the Internet: The Effects of Utilitarianism and Hedonism Online
2011
Development and Validation of a Brand Trust Scale
2003
Satisfiers and Dissatisfiers in the Online Environment
2008
Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
2017 Standout
Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers
2003
Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me
2017
Gamification and the online retail experience
2014
Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness
2014
The Role of Touristsʼ Value Perceptions in Behavioral Intentions: The Moderating Effect of Gender
2015
How gamification marketing activities motivate desirable consumer behaviors: Focusing on the role of brand love
2018 Standout
The push, pull and mooring effects in virtual migration for social networking sites
2013
Country image, product image and consumer purchase intention: Evidence from an emerging economy
2012
“Surprise Gift” Purchases: Customer Insights from the Small Electrical Appliances Market
2008
Assessing e-learning 2.0 system success
2011
Do you get tired of socializing? An empirical explanation of discontinuous usage behaviour in social network services
2016 Standout
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Modeling Distribution Channel Dynamics of North American Cars in the Spanish Automobile Industry
2009
The role of experiential value in online shopping
2009
An Examination of Moderator Effects in the Four-Stage Loyalty Model
2006
Why customers won't relate: Obstacles to relationship marketing engagement
2010
Predicting customer retention and profitability by using random forests and regression forests techniques
2005
Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects
2018
How to conduct a bibliometric analysis: An overview and guidelines
2021 Standout
Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources
2015
The Impact of Performance, Cost, and Competitive Considerations on the Relationship between Satisfaction and Repurchase Intent in Business Markets
2002
An Investigation on the Evaluation of the Factors Affecting Brand Love
2013
Exploring the effect of overload on the discontinuous intention of social media users: An S-O-R perspective
2017 Standout
Event tourism: Definition, evolution, and research
2007 Standout
Determinants of tourism success for DMOs & destinations: An empirical examination of stakeholders' perspectives
2009 Standout
COVID-19: fear appeal favoring purchase behavior towards personal protective equipment
2020
The Reinforcing Effects of Loyalty Program Partnerships and Core Service Usage
2008
Dynamic effects of user- and marketer-generated content on consumer purchase behavior: Modeling the hierarchical structure of social media websites
2018
Partial least squares structural equation modeling (PLS-SEM)
2014 Standout
Design and evaluation of a gamified system for ERP training
2016
The WOW factor: Creating value through win-back offers to reacquire lost customers
2006
Works of Mark J. Arnold being referenced
Dissatisfied consumers who complain to the Better Business Bureau
1999
Hedonic shopping motivations
2003
Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers
2000
On the determinants of post-entry strategic positioning of foreign firms in a host market: A “strategy tripod” perspective
2010
Customer delight in a retail context: investigating delightful and terrible shopping experiences
2004
Transformational Relationship Events
2015
Affect and Retail Shopping Behavior: Understanding the Role of Mood Regulation and Regulatory Focus
2009
Approach and Avoidance Motivation: Investigating Hedonic Consumption in a Retail Setting
2012
The Influence of Regulatory Focus on Global Consumption Orientation and Preference for Global versus Local Consumer Culture Positioning
2016
Technology readiness and usage: a global-identity perspective
2009
Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes
2006
Executive Insights: Exploring the Practical Effects of Country of Origin, Animosity, and Price–Quality Issues: Two Case Studies of Taiwan and Acer in China
2005
Toward a theory of customer engagement marketing
2016