Citation Impact
Citing Papers
Customer service responsiveness in logistics outsourcing contracts: The influence of job autonomy and role clarity among on-site representatives
2016
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.
2016
Brave new world: service robots in the frontline
2018 Standout
Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology
2014
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
SWOT analysis applications: An integrative literature review
2021 Standout
ESG disclosure and financial performance: Moderating role of ESG investors
2022 Standout
Digitisation, ‘Big Data’ and the transformation of accounting information
2014 Standout
The role of self-determination theory in marketing science: An integrative review and agenda for research
2018
Corporate Social Responsibility, Ownership Structure, and Firm Value: Evidence from Korea
2018
Study on the Relationship between CSR and Financial Performance
2019 Standout
Managing service employees: literature review, expert opinions, and research directions
2016
Perceived innovativeness of drone food delivery services and its impacts on attitude and behavioral intentions: The moderating role of gender and age
2019 Standout
Corporate social responsibility and stakeholder engagement in Ghana’s mining sector: a case study of Newmont Ahafo mines
2021
Expanding the Role of Marketing: From Customer Equity to Market Capitalization
2009
Bibliometric studies in tourism
2016 Standout
The Impact of Social Media on Learning Behavior for Sustainable Education: Evidence of Students from Selected Universities in Pakistan
2019 Standout
The Ownership Structure, and the Environmental, Social, and Governance (ESG) Disclosure, Firm Value and Firm Performance: The Audit Committee as Moderating Variable
2022 Standout
A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership
2022 Standout
Do your social media lead you to make social deal purchases? Consumer-generated social referrals for sales via social commerce
2017
Meta‐analysis and traditional systematic literature reviews—What, why, when, where, and how?
2022 Standout
The influence of e-banking service quality on customer loyalty
2019
Customer Service Responsiveness in Logistics Outsourcing Contracts: The Influence of Job Autonomy and Role Clarity among On-site Representatives
2016
Determinants of job satisfaction and performance of seafarers
2018 Standout
Stock market reactions to adverse ESG disclosure via media channels
2021
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention: The moderating roles of perceived organizational support and competitive psychological climate
2019 Standout
Hospitality finance and managerial accounting research
2014
Understanding and managing customer relational benefits in services: a meta-analysis
2019
Customer satisfaction and firm performance: insights from over a quarter century of empirical research
2019
Role of green innovation and supply chain management in driving sustainable corporate performance
2022 Standout
Elevating talents' experience through innovative artificial intelligence-mediated knowledge sharing: Evidence from an IT-multinational enterprise
2021 Standout
Valuation of online social networks taking into account users’ interconnectedness
2010
Works of Maik Hammerschmidt being referenced
THE CUSTOMER LIFETIME VALUE CONCEPT AND ITS CONTRIBUTION TO CORPORATE VALUATION
2003
Measuring the Quality of E-Banking Portals - an Empirical Investigation
2007
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
2012
Can doing good lead to doing poorly? Firm value implications of CSR in the face of CSI
2017
The service quality-satisfaction link revisited: exploring asymmetries and dynamics
2009
Gratitude versus Entitlement: A Dual Process Model of the Profitability Implications of Customer Prioritization
2013
Customer‐based corporate valuation
2005