Citation Impact
Citing Papers
The impact of supply chain integration on performance: A contingency and configuration approach
2009 Standout
Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research
2008 Standout
CREANDO CAPACIDADES QUE AUMENTEN EL VALOR PARA EL CLIENTE
2011
Balancing Acquisition and Retention Resources to Maximize Customer Profitability
2004
The impact of information technology on supply chain capabilities and firm performance: A resource-based view
2005 Standout
Evolving to a New Dominant Logic for Marketing
2003 Standout
Customer Relationship Management (CRM): An Approach for Transforming the ’Myth’ of CRM Success into Dual-Creation of Value
2009
Internet of Things Monitoring System of Modern Eco-Agriculture Based on Cloud Computing
2019 Standout
Solution business models: Transformation along four continua
2013
Invited Commentaries on “Evolving to a New Dominant Logic for Marketing”
2003
Service-dominant logic: continuing the evolution
2007 Standout
Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value
2010 Standout
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Professions and Institutional Change: Towards an Institutionalist Sociology of the Professions
2013 Standout
The Role of Relational Information Processes and Technology Use in Customer Relationship Management
2005 Standout
From a literature review to a conceptual framework for sustainable supply chain management
2008 Standout
Measuring and Selling the Value of Logistics
2000
Supply chain performance measurement: a literature review
2009 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
Customer Metrics and Their Impact on Financial Performance
2006 Standout
EVOLVING A THEORY OF PERFORMANCE‐BASED LOGISTICS USING INSIGHTS FROM SERVICE DOMINANT LOGIC
2010
Impact of customer integration on project portfolio management and its success—Developing a conceptual framework
2012
A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go
2005
Customer portfolio analysis practices in different exchange contexts
2007
Returns on Business-to-Business Relationship Marketing Investments: Strategies for Leveraging Profits
2006
Performance Implications of CRM Technology Use: A Multilevel Field Study of Business Customers and Their Providers in the Telecommunications Industry
2012
Understanding the meaning of collaboration in the supply chain
2004 Standout
Access-Based Consumption: The Case of Car Sharing: Table 1.
2012 Standout
The rhetoric and reality of supply chain integration
2002
A comprehensive review of big data analytics throughout product lifecycle to support sustainable smart manufacturing: A framework, challenges and future research directions
2018 Standout
Servitization and deservitization: Overview, concepts, and definitions
2017 Standout
Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore
2006
Customer Equity: An Integral Part of Financial Reporting
2008
Application of data mining techniques in customer relationship management: A literature review and classification
2008 Standout
Big Data in product lifecycle management
2015
Why build a customer relationship management capability?
2007
Market Orientation in the Transition Economies of Central Europe:
2000 Standout
Customer profitability forecasting using Big Data analytics: A case study of the insurance industry
2016
When Institutional Work Backfires: Organizational Control of Professional Work in the Pharmaceutical Industry
2013
Effects of big data analytics and traditional marketing analytics on new product success: A knowledge fusion perspective
2015
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
2014 Standout
The Impact of Social Media on Learning Behavior for Sustainable Education: Evidence of Students from Selected Universities in Pakistan
2019 Standout
Assessing the impact of big data on firm innovation performance: Big data is not always better data
2019 Standout
Blockchain technology and its relationships to sustainable supply chain management
2018 Standout
Putting Consumers to Work
2008
Conflict Management and Innovation Performance: An Integrated Contingency Perspective
2006 Standout
The Influence of Customer Relationship Marketing Strategies on Supply Chain Relationships: The Moderating Effects of Environmental Uncertainty and Competitive Rivalry
2011
Institutions and axioms: an extension and update of service-dominant logic
2015 Standout
Role of Government to Enhance Digital Transformation in Small Service Business
2021 Standout
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development
2003 Standout
Customer experience quality: an exploration in business and consumer contexts using repertory grid technique
2010
When titans meet – Can industry 4.0 revolutionise the environmentally-sustainable manufacturing wave? The role of critical success factors
2018 Standout
Linking SCOR planning practices to supply chain performance
2004
Adding services to product-based portfolios
2015
Applications of Deep Reinforcement Learning in Communications and Networking: A Survey
2019 Standout
Social media use for CRM and business performance satisfaction: The moderating roles of social skills and social media sales intensity
2017
Short-term wind speed prediction model based on GA-ANN improved by VMD
2019 Standout
Taking the customer into account: Transcending the construction of the customer through the promotion of self-accounting
2010
Empirical investigation of data analytics capability and organizational flexibility as complements to supply chain resilience
2019 Standout
The value concept and relationship marketing
1996 Standout
The evolution and future of manufacturing: A review
2016
Big data and predictive analytics for supply chain and organizational performance
2016 Standout
The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration
2003 Standout
What characterises the culture of a market-oriented organisation applying a customer-intimacy philosophy?
2008
The impact of digital technology and Industry 4.0 on the ripple effect and supply chain risk analytics
2018 Standout
Customer relationship management research (1992‐2002)
2005
Fabrication and properties of novel polymer-metal composites using fused deposition modeling
2018
Measuring CRM effectiveness: Construct development, validation and application of a process-oriented model
2009
The role of multichannel integration in customer relationship management
2004
From Marketing Mix to Relationship Marketing
1994 Standout
Digital twin-driven product design, manufacturing and service with big data
2017 Standout
Digital Innovation as a Fundamental and Powerful Concept in the Information Systems Curriculum1
2014 Standout
Marketing for Higher Education: A Relationship Marketing Approach
2008
Linking marketing capabilities with profit growth
2009
A holistic decision framework for 3D printing investments in global supply chains
2017
A Canonical Correlation Analysis of E-Relationship Marketing and Hotel Financial Performance
2006
A Strategic Framework for Customer Relationship Management
2005 Standout
Firm Innovativeness and Its Performance Outcomes: A Meta-Analytic Review and Theoretical Integration
2012 Standout
Relationship Marketing of Services--Growing Interest, Emerging Perspectives
1995 Standout
Additive manufacturing (3D printing): A review of materials, methods, applications and challenges
2018 Standout
Artificial Neural Networks-Based Machine Learning for Wireless Networks: A Tutorial
2019 Standout
Organizational commitment and governance for supply chain success
2006
Forecasting supply chain resilience performance using grey prediction
2016
Influence of the ethical servant leader and ethical climate on customer value enhancing sales performance
2015
Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors
2011
Lean manufacturing: literature review and research issues
2014 Standout
BUILDING CUSTOMER VALUE IN THE HOSPITALITY INDUSTRY: TOWARDS THE DEFINITION OF A CUSTOMER-CENTRIC INFORMATION SYSTEM
2003
Benchmarking Marketing Capabilities for Sustainable Competitive Advantage
2004 Standout
Data Collection and Wireless Communication in Internet of Things (IoT) Using Economic Analysis and Pricing Models: A Survey
2016
Servant Leadership: A systematic review and call for future research
2018 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
Return on Marketing: Using Customer Equity to Focus Marketing Strategy
2003
Exploring the path to big data analytics success in healthcare
2016
Development of lean supply chains: a case study of the Catalan pork sector
2010
Managing the co-creation of value
2007 Standout
Works of Lynette Ryals being referenced
Do You Really Know Who Your Best Sales People are
2010
Pricing for value in ICT
2005
Customer relationship management in financial services: towards information-enabled relationship marketing
2001
The Supply Chain Becomes the Demand Chain
2014
Relationship management: A sales role, or a state of mind?
2010
Are your customers worth more than money?
2002
Making Customer Relationship Management Work: The Measurement and Profitable Management of Customer Relationships
2005
Making customers pay: measuring and managing customer risk and returns
2003
Cross-functional issues in the implementation of relationship marketing through customer relationship management
2001
Managing Key Business-to-Business Relationships
2007
The changing role of sales: viewing sales as a strategic, cross‐functional process
2009
Supply Chain Strategy: Its Impact on Shareholder Value
1999
Key account management: the inside selling job
2012
Making customer relationship decisions: Analytics v rules of thumb
2014
Measuring risk and returns in the customer portfolio
2002