Citation Impact
Citing Papers
Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1
2009 Standout
Explorations of National Culture and Word-of-Mouth Referral Behavior in the Purchase of Industrial Services in the United States and Japan
1998
Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics
2010 Standout
New Product Diffusion Models in Marketing: A Review and Directions for Research
1990
Dyadic Business Relationships within a Business Network Context
1994 Standout
The effect of COVID certificates on vaccine uptake, health outcomes, and the economy
2022 StandoutNobel
Sensitive questions in surveys.
2007 Standout
The road to forgiveness: A meta-analytic synthesis of its situational and dispositional correlates.
2010 Standout
On seeing human: A three-factor theory of anthropomorphism.
2007 Standout
Associative and propositional processes in evaluation: An integrative review of implicit and explicit attitude change.
2006 Standout
The role of transportation in the persuasiveness of public narratives.
2000 Standout
Modeling Dyadic Interactions and Networks in Marketing
1992
Driving Profitability by Encouraging Customer Referrals: Who, When, and How
2010
Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue
2006 Standout
Understanding Service Convenience
2002
OBJECTIVE AND SUBJECTIVE KNOWLEDGE: IMPACTS ON CONSUMER DEMAND FOR GENETICALLY MODIFIED FOODS IN THE UNITED STATES AND THE EUROPEAN UNION
2004
Firm-Created Word-of-Mouth Communication: A Field-Based Quasi-Experiment
2004
A Short, Reliable Measure of Subjective Knowledge
1999 Standout
Dynamic Effects of Social Influence and Direct Marketing on the Adoption of High-Technology Products
2013
Word-of-Mouth as Self-Enhancement
2008
Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations
1996 Standout
Whence Consumer Loyalty?
1999 Standout
Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value
2010 Standout
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
A Generation X Scale: Creation and Validation
1997
The Impact of Corporate Social Responsibility on Firm Value: The Role of Customer Awareness
2013 Standout
Reconsidering Models of Influence: The Relationship between Consumer Social Networks and Word-of-Mouth Effectiveness
2007
A Dyadic Study of Interpersonal Information Search
1998
Internet forums as influential sources of consumer information
2001 Standout
When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness
2010
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
2002 Standout
Influences on Consumer Use of Word-of-Mouth Recommendation Sources
1997
The chain from customer satisfaction via word-of-mouth referrals to new customer acquisition
2007
Online Peer and Editorial Recommendations, Trust, and Choice in Virtual Markets
2005
The Megaphone Effect: Taste and Audience in Fashion Blogging
2012 Standout
The impact of country of origin on pretrial and posttrial product evaluations: The moderating effect of consumer expertise
2003
Toward a Broadened Theory of Preference Formation and the Diffusion of Innovations: Cases from Zinder Province, Niger Republic
1989
The Law of the Few
2010
Toward a Theory of Social Judgments of Organizations: The Case of Legitimacy, Reputation, and Status
2011 Standout
State Capacity and Economic Development: A Network Approach
2015 StandoutNobel
Customer Engagement: Exploring Customer Relationships Beyond Purchase
2012
Willpower and Personal Rules
2004 StandoutNobel
The Service Delivery Network (SDN)
2013
Viral Marketing or Electronic Word-of-Mouth Advertising: Examining Consumer Responses and Motivations to Pass Along Email
2004
The Economics of Consumer Knowledge: Table 1
2001
Cognitive Reflection and Decision Making
2005 Standout
Public goods in networks
2006
Consumer Switching Costs: A Typology, Antecedents, and Consequences
2003
SOCIAL UNDERMINING IN THE WORKPLACE.
2002 Standout
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
2014 Standout
Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites
2011 Standout
Electronic word-of-mouth in hospitality and tourism management
2007 Standout
Index Construction with Formative Indicators: An Alternative to Scale Development
2001 Standout
Online Word-of-Mouth (or Mouse): An Exploration of Its Antecedents and Consequences
2006
Three scales of professional deviance within organizations
1994
What Drives Immediate and Ongoing Word of Mouth?
2011
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development
2003 Standout
Consumer Culture Theory (CCT): Twenty Years of Research
2005 Standout
Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
1994 Standout
Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?
2004 Standout
Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective
1991 Standout
Measuring and Modifying Consumer Impulsiveness: A Cost‐Benefit Accessibility Framework
1996
Customer-to-Customer Interactions: Broadening the Scope of Word of Mouth Research
2010
A Test of Services Marketing Theory: Consumer Information Acquisition Activities
1991
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
2001 Standout
The Firm's Management of Social Interactions
2005
Word-of-mouth effects on short-term and long-term product judgments
1995
What Products Can Be Successfully Promoted and Sold Via the Internet?
2002
A Framework for Conceptual Contributions in Marketing
2011 Standout
Using Gossips to Spread Information: Theory and Evidence from Two Randomized Controlled Trials
2019 StandoutNobel
The Impact of “No Opinion” Response Options on Data Quality
2001
A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research
2003 Standout
Emic and etic interpretations of engagement with a consumer-to-consumer online auction site
2010
Promotion Signal: Proxy for a Price Cut?
1990
Customer Satisfaction and Word of Mouth
1998
Consumer Cocreation in New Product Development
2010
Psychological factors influencing sustainable energy technology acceptance: A review-based comprehensive framework
2011 Standout
Latent Class Modeling with Covariates: Two Improved Three-Step Approaches
2010 Standout
Consumer Psychology: Categorization, Inferences, Affect, and Persuasion
2005
Structure, Cooperation, and the Flow of Market Information
1993
Dispositional differences in cognitive motivation: The life and times of individuals varying in need for cognition.
1996 Standout
What Makes Online Content Viral?
2011 Standout
A Model of Consumers' Preventive Health Behaviors: The Role of Health Motivation and Health Ability
1993
Opinion Leaders and Opinion Seekers: Two New Measurement Scales
1996
The Role of Hubs in the Adoption Process
2009
Dimensions of Consumer Expertise
1987 Standout
The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents
2001
Network Games
2009
Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies
2003 Standout
Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site
2009 Standout
Factors Influencing the Likelihood of Customer Defection: The Role of Consumer Knowledge
2003
Communality as a Dimension of Service Relationships
1996
Opinion Leadership and Social Contagion in New Product Diffusion
2010
Price Perceptions and Consumer Shopping Behavior: A Field Study
1993
Influentials, Networks, and Public Opinion Formation
2007
Consumer Search: An Extended Framework
1986
Generating positive word‐of‐mouth communication through customer‐employee relationships
2001
Creating Enduring Customer Value
2016
Price Perceptions and Consumer Shopping Behavior: A Field Study
1993
The Effect of Salesforce Behavior on Customer Satisfaction: An Interactive Framework
1991
Assessing the Prerequisite of Successful CSR Implementation: Are Consumers Aware of CSR Initiatives?
2008
Social Origins of Dictatorships: Elite Networks and Political Transitions in Haiti
2021 StandoutNobel
Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics
2010 Standout
A Review and Synthesis of the Measurement Invariance Literature: Suggestions, Practices, and Recommendations for Organizational Research
2000 Standout
Driving Profitability by Encouraging Customer Referrals: Who, When, and How
2010
Word of mouth: understanding and managing referral marketing
1998
Social Dollars: The Economic Impact of Customer Participation in a Firm-Sponsored Online Customer Community
2015
Knowledge Calibration: What Consumers Know and What They Think They Know
2000
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
2000 Standout
Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue
2006 Standout
The influence of online product recommendations on consumers’ online choices
2004
Works of Lawrence Feick being referenced
A Penny for Your Thoughts: Referral Reward Programs and Referral Likelihood
2007
The Role of Interpersonal Sources in External Search: an Informational Perspective
1984
People Who Use People: the Other Side of Opinion Leadership
1986
Couponing Behaviors of the Market Maven: Profile of a Super Couponer
1988
Enduring Involvement: Conceptual and Measurement Issues
1989
Consumer Knowledge Assessment: How Product Experience and Knowledge of Brands, Attributes, and Features Affects What We Think We Know
1992
The Market Maven: A Diffuser of Marketplace Information
1987
The Market Maven: A Diffuser of Marketplace Information
1987
The Impact of Self-Construal on Aesthetic Preference for Angular Versus Rounded Shapes
2006
Incorporating word-of-mouth effects in estimating customer lifetime value
2006
Latent Class Analysis of Survey Questions that Include Don't Know Responses
1989
Changing faces: cosmetics opinion leadership among women in the new Hungary
2002
A Penny for Your Thoughts: Referral Reward Programs and Referral Likelihood
2006
Consumer Knowledge Assessment
1994
The Effects of Preference Heterogeneity and Source Characteristics on Ad Processing and Judgements about Endorsers
1992
Rethinking the Origins of Involvement and Brand Commitment: Insights from Postsocialist Central Europe
2003
Search for Nutrition Information: A Probit Analysis of the Use of Different Information Sources
1986
Everyday Market Helping Behavior
1995
Information Sensitive Consumers and Market Information
1987
Preference heterogeneity and coorientation as determinants of perceived informational influence
1989