Citation Impact
Citing Papers
Artificial intelligence ‐ driven sustainable development: Examining organizational, technical, and processing approaches to achieving global goals
2023 Standout
The Effect of Graduated Response Anti‐Piracy Laws on Music Sales: Evidence from an Event Study in France
2014 Standout
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
A Topic Modeling Comparison Between LDA, NMF, Top2Vec, and BERTopic to Demystify Twitter Posts
2022 Standout
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Effects of service quality and customer satisfaction on loyalty of bank customers
2021 Standout
Selling to Millennials with online reviews
2011
The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty
2018 Standout
Theory Construction in Qualitative Research
2012 Standout
Topic Modeling in Management Research: Rendering New Theory from Textual Data
2019 Standout
Digital Economics
2019 Standout
Factors influencing popularity of branded content in Facebook fan pages
2014
Social Networks, Personalized Advertising, and Privacy Controls
2013
Brand authenticity: 25 Years of research
2021
Un/Free mobility: Roma migrants in the European Union
2017 Standout
When David Met Victoria
2011
Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation
2014 Standout
The Impact of Ebook Distribution on Print Sales: Analysis of a Natural Experiment
2011
“I Can Never Be Too Comfortable”: Race, Gender, and Emotion at the Hospital Bedside
2017 Standout
Meta‐analysis and traditional systematic literature reviews—What, why, when, where, and how?
2022 Standout
Brand value co-creation in a digitalized world: An integrative framework and research implications
2015
Value co-creation: Concept and contexts of application and study
2015
Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me
2017
What We Know and Don't Know about Online Word-of-Mouth: A Review and Synthesis of the Literature
2014 Standout
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
2002 Standout
Socioemotional Wealth in Family Firms
2012 Standout
Flexible Coding of In-depth Interviews: A Twenty-first-century Approach
2018 Standout
Netnography as a tool for understanding customers: implications for service research and practice
2018
‘Going up to England’: Exploring Mobilities among Roma from Eastern Slovakia
2012
Co-creating corporate brand identity with online brand communities: A managerial perspective
2018
Follow for follow: marketing of a start-up company on Instagram
2017
Works of Jill Avery being referenced
The Underdog Effect: the Marketing of Disadvantage Through Brand Biography
2010
Ethnographies Revisited: Constructing Theory in the Field
2010
Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time
2012
Defending the markers of masculinity: Consumer resistance to brand gender-bending
2012
The uninvited brand
2011
The Underdog Effect: The Marketing of Disadvantage and Determination through Brand Biography
2010