Il-Sun Yang

A Robust Multi-Criteria Decision-Making Framework for Evaluation of the Airport Service Quality Enablers for Ranking the Airports

Scheduling Restaurant Workers to Minimize Labor Cost and Meet Service Standards

Personnel scheduling: A literature review

Coworking: A Transdisciplinary Overview

Market Orientation in the Transition Economies of Central Europe:

Bibliometric studies in tourism

Conflict Management and Innovation Performance: An Integrated Contingency Perspective

A conflict of choice: How consumers choose where to go for dinner

Cross-Cultural Tourist Research: A Meta-Analysis

The value concept and relationship marketing

The New Public Governance?¹

Values of Public Relations: Effects on Organization-Public Relationships Mediating Conflict Resolution

From Marketing Mix to Relationship Marketing

Relationship Marketing of Services--Growing Interest, Emerging Perspectives

Modelling the critical success factors of women entrepreneurship using fuzzy AHP framework

Analysis of profitability and its affecting factors in restaurant franchise firms

Passengers’ perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement

Key attributes of internal service recovery strategies as perceived by frontline food service employees

A cross-cultural comparison of fast food restaurant selection criteria between Korean and Filipino college students