Citation Impact
Citing Papers
Stakeholder Theory:The State of the Art
2010 Standout
Effects of service quality and customer satisfaction on loyalty of bank customers
2021 Standout
Triangulation Research to Inform Corporate Reputation Theory and Practice
2011
Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships
2018
Customer perception on service quality in retail banking in Middle East: the case of Qatar
2009
Service quality, customer satisfaction and loyalty in automobile repair services sector
2015 Standout
Involving Stakeholders in Developing Corporate Brands: the Communication Dimension
2007
From Marketing Mix to Relationship Marketing
1994 Standout
Corporate brands with a heritage
2007 Standout
Analysing the conceptual evolution of qualitative marketing research through science mapping analysis
2014 Standout
Qualitative research in marketing
2005
Works of Geoff Bick being referenced
The Corporate Identity Management Process Revisited
2003
Customer perceptions of the value delivered by retail banks in South Africa
2004
A framework for brand revitalization through an upscale line extension
2006