Citation Impact
Citing Papers
The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty
2018 Standout
Digital transformation in the maritime transport sector
2021 Standout
Antecedents, consequences, and challenges of small and medium-sized enterprise digitalization
2020 Standout
Using Digital Service Inventories to Create Customer Value
2015
Works of Frédéric Ponsignon being referenced
The contribution of quality management to an organisation’s digital transformation: a qualitative study
2019
Customer experience design: a case study in the cultural sector
2017
Process design principles in service firms: Universal or context dependent? A literature review and new research directions
2012