Citation Impact
Citing Papers
Effects of Supplier Market Orientation on Distributor Market Orientation and the Channel Relationship: The Distributor Perspective
1998
Understanding the Link Between Information Technology Capability and Organizational Agility: An Empirical Examination1
2011 Standout
Model of Adoption of Technology in Households: A Baseline Model Test and Extension Incorporating Household Life Cycle1
2005 Standout
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
Adolescents' influence in family purchase decisions: A socialization perspective
1989
Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach
2007 Standout
Advancing formative measurement models
2008 Standout
Understanding Relationship Marketing Outcomes
2002 Standout
A Short, Reliable Measure of Subjective Knowledge
1999 Standout
Evolving to a New Dominant Logic for Marketing
2003 Standout
Critical service logic: making sense of value creation and co-creation
2012 Standout
Export performance and market orientation: establishing an empirical link
2002
Service-dominant logic: continuing the evolution
2007 Standout
The Effect of Word of Mouth on Sales: Online Book Reviews
2006 Standout
An empirical study of SOEs' market orientation in transitional China
2006
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
The Role of Relational Information Processes and Technology Use in Customer Relationship Management
2005 Standout
An institution-based view of international business strategy: a focus on emerging economies
2008 Standout
The influence of the country‐of‐origin image, product knowledge and product involvement on consumer purchase decisions: an empirical study of insurance and catering services in Taiwan
2006
An assessment of the use of partial least squares structural equation modeling in marketing research
2011 Standout
Specification, evaluation, and interpretation of structural equation models
2011 Standout
What We Know and Don’t Know About Corporate Social Responsibility
2012 Standout
Experience economy in the making: Hedonism, play and coolhunting in automotive song lyrics
2010
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
2000 Standout
Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services
2008
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
A synthesis of contemporary market orientation perspectives
2001
Dynamic pricing in internet retail: Effects on consumer trust
2003
Customer Metrics and Their Impact on Financial Performance
2006 Standout
A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go
2005
Marketing productivity, marketing audits, and systems for marketing performance assessment: integrating multiple perspectives
2002
Returns on Business-to-Business Relationship Marketing Investments: Strategies for Leveraging Profits
2006
Knowledge Sharing Ambidexterity in Long-Term Interorganizational Relationships
2008
The evolution and future of national customer satisfaction index models
2001 Standout
Access-Based Consumption: The Case of Car Sharing: Table 1.
2012 Standout
A review of archival auditing research
2014 Standout
A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes
2000
Customer repurchase intention
2003
Customer Experience Creation: Determinants, Dynamics and Management Strategies
2009 Standout
The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research
2004
The Path to Customer Centricity
2006
Marketing Under Uncertainty: The Logic of an Effectual Approach
2009
The Impact of Cross-Channel Integration on Retailers’ Sales Growth
2015
Pathways of Passion
2012 Standout
The Evolution of Loyalty Intentions
2006
Conflict Management and Innovation Performance: An Integrated Contingency Perspective
2006 Standout
A descriptive model of the consumer co-production process
2007
A meta-analysis of the relationship between market orientation and business performance: evidence from five continents
2004
Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?
2009 Standout
Market orientation of value chains
2005
Taboo Trade‐Offs, Relational Framing, and the Acceptability of Exchanges
2005
How destination image and evaluative factors affect behavioral intentions?
2006 Standout
Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
2005
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
2006 Standout
The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance
2006
The role of top management networks for market knowledge creation and sharing in China
2008
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
2001 Standout
Big data and predictive analytics for supply chain and organizational performance
2016 Standout
Innovation, organizational capabilities, and the born-global firm
2004 Standout
Everything you always wanted to know about SEM (structural equations modeling) but were afraid to ask
2009
The Effects of Entrepreneurial Proclivity and Market Orientation on Business Performance
2002
The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour
2006
A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research
2003 Standout
Rethinking Customer Solutions: From Product Bundles to Relational Processes
2007
Entrepreneurial Orientation and Business Performance: An Assessment of past Research and Suggestions for the Future
2009 Standout
Development and Validation of a Brand Trust Scale
2003
The Four Service Marketing Myths
2004
How Brand Community Practices Create Value
2009 Standout
Threats to Auditor Independence: The Impact of Relationship and Economic Bonds
2011
Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
2009 Standout
Dimensions of Consumer Expertise
1987 Standout
Service Innovation: A Service-Dominant Logic Perspective1
2015 Standout
Corporate reputation: disentangling the effects on financial performance
2005
An Appraisal of Research on the Predictive Power of Market Orientation
2003
Consumer Negative Voice and Firm-Idiosyncratic Stock Returns
2007
A Strategic Framework for Customer Relationship Management
2005 Standout
Knowing What to Do and Doing What You Know
2005
Market Orientation and Performance: A Meta‐Analysis and Cross‐National Comparisons*
2006
Food quality and safety: consumer perception and demand
2005 Standout
Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance
2005 Standout
Dynamics of value propositions: insights from service‐dominant logic
2011
Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior
2000
Formative versus reflective measurement models: Two applications of formative measurement
2008 Standout
Benchmarking Marketing Capabilities for Sustainable Competitive Advantage
2004 Standout
Sharing: Table 1
2009 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions
2004 Standout
Managing the co-creation of value
2007 Standout
Works of Fred Selnes being referenced
Subjective and Objective Measures of Product Knowledge Contrasted
1986
Market orientation in U.S. and Scandinavian companies : a cross culture study
1997
Market orientation in United States and Scandinavian companies. A cross-cultural study
1996
Antecedents and consequences of trust and satisfaction in buyer‐seller relationships
1998
Direct and Indirect Effects of Commitment to a Service Employee on the Intention to Stay
2003
Analysing Marketing Profitability: Sales Are a DangerousCost‐driver
1992
The Strategic Role of the Salesperson in Established Buyer-Seller Relationships
1997
Buying expertise, information search, and problem solving
1989
An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty
1993
Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships
2004
Promoting Relationship Learning
2003
The Potential Hazard of Self-Service in Developing Customer Loyalty
2001
Effects of Supplier Reliability and Benevolence in Business Marketing
2000