Citation Impact
Citing Papers
Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1
2007 Standout
Uses and Gratifications Theory and E-Consumer Behaviors
2002
Genetic Information Altruists: How Far and To Whom Does Their Generosity Extend?
2009
Arcs of integration: an international study of supply chain strategies
2001 Standout
Brand Experience: What is It? How is it Measured? Does it Affect Loyalty?
2009 Standout
Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries
2005
Brand Positioning through Advertising in Asia, North America, and Europe: The Role of Global Consumer Culture
1999 Standout
Influence analysis of community resident support for sustainable tourism development
2012 Standout
Content or Community? A Digital Business Strategy for Content Providers in the Social Age1
2013 Standout
eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty
2006
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
The relationship between justice and attitudes: An examination of justice effects on event and system-related attitudes
2007
The service quality–loyalty relationship in retail services: does commitment matter?
2004
IT competency and firm performance: is organizational learning a missing link?
2003 Standout
The Role of Relational Information Processes and Technology Use in Customer Relationship Management
2005 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis
1993 Standout
Leadership characteristics and digital transformation
2020 Standout
Customer Metrics and Their Impact on Financial Performance
2006 Standout
Progress and prospects for event tourism research
2015 Standout
Market Orientation and the Learning Organization
1995 Standout
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
2006 Standout
Instituting the Marketing Concept in a Multinational Setting: The Role of National Culture
2001
The Effects of Supplier Fairness on Vulnerable Resellers
1995 Standout
Market Intelligence Dissemination across Functional Boundaries
1996
When Does Commitment Lead to Loyalty?
2003
The Role of Experience in Information use and Decision Making by Marketing Managers
1990
The effect of digitalization on business performance: An applied study of KIBS
2021 Standout
The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research
2004
Effects of Global Market Conditions on Brand Image Customization and Brand Performance
1995
Linking place preferences with place meaning: An examination of the relationship between place motivation and place attachment
2004
Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research
2011 Standout
Consumer engagement in a virtual brand community: An exploratory analysis
2011 Standout
Electronic word-of-mouth in hospitality and tourism management
2007 Standout
A perspective on applications of in-memory analytics in supply chain management
2015
Blockchain technology and its relationships to sustainable supply chain management
2018 Standout
A set-theoretic approach to organizational configurations
2007 Standout
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development
2003 Standout
Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?
2009 Standout
The Customer Relationship Management Process: Its Measurement and Impact on Performance
2004 Standout
Consumer Culture Theory (CCT): Twenty Years of Research
2005 Standout
I Am Having a Dilemma
2011
Privacy in the Digital Age: a Review of Information Privacy Research in Information Systems1
2011 Standout
Linking Business Analytics to Decision Making Effectiveness: A Path Model Analysis
2015
The Starbucks Brandscape and Consumers’ (Anticorporate) Experiences of Glocalization
2004 Standout
Defining place attachment: A tripartite organizing framework
2009 Standout
Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
2006 Standout
Building Brand Community
2002 Standout
Big data and predictive analytics for supply chain and organizational performance
2016 Standout
Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty
2009 Standout
The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration
2003 Standout
Analytical foundations for development of real-time supply chain capabilities
2018
Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis
2010 Standout
A systematic approach to conducting review studies: An assessment of content analysis in 25 years of IB research
2017
Common Factor Score Estimates in Multiple Regression Problems
1991
Embeddedness of Organizational Capabilities*
2007
How Brand Community Practices Create Value
2009 Standout
Factors Affecting Trust in Market Research Relationships
1993 Standout
Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation
1991 Standout
The Social Influence of Brand Community: Evidence from European Car Clubs
2005 Standout
HOW MUCH DO HIGH‐PERFORMANCE WORK PRACTICES MATTER? A META‐ANALYSIS OF THEIR EFFECTS ON ORGANIZATIONAL PERFORMANCE
2006 Standout
Does Relationship Marketing Age Well?
2001
A Pan‐European Approach to Customer Satisfaction: An Optimal Strategy?
2008
Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies
2003 Standout
Brand Synthesis: The Multidimensionality of Brand Knowledge
2003 Standout
Age Stereotypes in the Workplace: Common Stereotypes, Moderators, and Future Research Directions†
2007 Standout
The Effects of Culture and Socioeconomics on the Performance of Global Brand Image Strategies
1995
Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance
2005 Standout
Knowledge Disavowal
1989
How to conduct a bibliometric analysis: An overview and guidelines
2021 Standout
Beyond the Extended Self: Loved Objects and Consumers’ Identity Narratives
2005 Standout
Benchmarking Marketing Capabilities for Sustainable Competitive Advantage
2004 Standout
A Model of Marketing Knowledge Use within Firms
1992
Understanding big data analytics capabilities in supply chain management: Unravelling the issues, challenges and implications for practice
2017 Standout
Works of Frank Acito being referenced
A Simulation Study of Factor Score Indeterminacy
1986
Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations
2000
Business analytics: Why now and what next?
2014
A Simulation Study of Factor Score Indeterminacy
1986
Development of archetypes of international marketing strategy
2006
Evaluation and Use of Marketing Research by Decision Makers: A Behavioral Simulation
1987