Standout Papers
Citation Impact
Citing Papers
Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research
2008 Standout
How artificial intelligence will change the future of marketing
2019 Standout
Measuring Customer Experience
2014
Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue
2006 Standout
Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach
2007 Standout
Exploring the cognitive–affective nature of destination image and the role of psychological factors in its formation
2007
Evolving to a New Dominant Logic for Marketing
2003 Standout
Critical service logic: making sense of value creation and co-creation
2012 Standout
Host perceptions of tourism: A review of the research
2013 Standout
A comparison of service quality in the banking industry
2005
An exploratory study of the contextual stability of SERVQUAL amongst three retail clusters in far North Queensland
2008
Destination image analysis—a review of 142 papers from 1973 to 2000
2002 Standout
Conceptualising 'value for the customer': an attributional, structural and dispositional analysis
2003
Factors influencing destination image
2004 Standout
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Sales profession and professionals in the age of digitization and artificial intelligence technologies: concepts, priorities, and questions
2019
The effects of residents' social identity and involvement on their advocacy of incoming tourism
2013
Australia's Image as a Holiday Destination-Perceptions of Backpacker Visitors
2000
Basic psychological need satisfaction, need frustration, and need strength across four cultures
2014 Standout
Customer Experience: Are We Measuring the Right Things?
2011
Fuzzy performance evaluation in Turkish Banking Sector using Analytic Hierarchy Process and TOPSIS
2009
Review of the main developments in the analytic hierarchy process
2011 Standout
Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry
2001
Moderating Role of Personal Characteristics in Forming Restaurant Customers' Behavioral Intentions: An Upscale Restaurant Setting
2007
Brands as symbolic resources for the construction of identity
1998 Standout
Online purchasing tickets for low cost carriers: An application of the unified theory of acceptance and use of technology (UTAUT) model
2014 Standout
Measuring service quality of conventional and Islamic banks: a comparative analysis
2011
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
Brand Community
2001 Standout
Progress and prospects for event tourism research
2015 Standout
The Impact of Corporate Sustainability on Organizational Processes and Performance
2014 Standout
What's All The Buzz about?
2006
Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness
2014 Standout
Experiential Cultural Tourism: Museums & the Marketing of the New Romanticism of Evoked Authenticity
2001
Bank service quality: comparing Canadian and Tunisian customer perceptions
2011
Engineering social contagions: Optimal network seeding in the presence of homophily
2013
Altruism and egoism in investment decisions
2019
Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites
2011 Standout
Electronic word-of-mouth in hospitality and tourism management
2007 Standout
Modeling roles of subjective norms and eTrust in customers' acceptance of airline B2C eCommerce websites
2008
Holiday Attachment: The Construct and its Measurement
2005
Service quality, customer satisfaction and loyalty in automobile repair services sector
2015 Standout
Consumer Culture Theory (CCT): Twenty Years of Research
2005 Standout
Determinants of customer‐perceived service quality: a confirmatory factor analysis approach
2002
Measuring Service Quality: A Test-retest Reliability Investigation of Servqual
1997
Exploring the essence of memorable tourism experiences
2011 Standout
COMPARING METHODS OF MEASURING IMAGE CHANGE: A CASE STUDY OF A SMALL-SCALE COMMUNITY FESTIVAL
2006
Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet
2003
Evaluative Constructions Of Domestic Tourist Places
1995
How destination image and evaluative factors affect behavioral intentions?
2006 Standout
Measuring service quality: current thinking and future requirements
1999
The effect of pro-environmental preferences on bond prices: Evidence from green bonds
2018 Standout
The Social Uses of Advertising: An Ethnographic Study of Adolescent Advertising Audiences
1999
Understanding Consumer Support: Extending the Sport Interest Inventory (SII) to Examine Individual Differences among Women's Professional Sport Consumers
2003
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
2001 Standout
Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty
2009 Standout
Using Gossips to Spread Information: Theory and Evidence from Two Randomized Controlled Trials
2019 StandoutNobel
The Relationship of Residents' Image of Their State as a Tourist Destination and Their Support for Tourism
1996
Image of Tourism Attractions in Kuwait
1996
Fuzzy multiple criteria decision-making techniques and applications – Two decades review from 1994 to 2014
2015 Standout
Alternative measures of service quality: a review
2008
Value propositions as communication practice: Taking a wider view
2010
Consumer Socialization of Children: A Retrospective Look At Twenty‐Five Years of Research
1999 Standout
Tourism destination images of Turkey, Egypt, Greece, and Italy as perceived by US-based tour operators and travel agents
2001
Tourism image, evaluation variables and after purchase behaviour: inter-relationship
2001 Standout
EXQ: a multiple‐item scale for assessing service experience
2012
Destination image
2002 Standout
Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
2009 Standout
Religious Influences on Shopping Behaviour: An Exploratory Study
2004 Standout
Towards a Better Measure of Customer Experience
2013
Wine production as a service experience – the effects of service quality on wine sales
2002
The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents
2001
Emotions in consumer behavior: a hierarchical approach
2004 Standout
A Strategic Framework for Customer Relationship Management
2005 Standout
Advertising Uses and Gratifications
1994
A state-of the-art survey of TOPSIS applications
2012 Standout
Tourism destination competitiveness: a quantitative approach
2004 Standout
Role of social media in online travel information search
2009 Standout
Correlates of customer loyalty to their bank: a case study in Nigeria
2006
Towards a structural model of the tourist experience: an illustration from food experiences in tourism
2003 Standout
Strategic analysis of healthcare service quality using fuzzy AHP methodology
2011
An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust
2011
Corporate Associations and Consumer Product Responses: The Moderating Role of Corporate Brand Dominance
2005
Appraisive images of tourist areas: application of personal constructs
1993
Prediction of attitude and behavioural intentions in retail banking
2007
Event tourism: Definition, evolution, and research
2007 Standout
Determinants of tourism success for DMOs & destinations: An empirical examination of stakeholders' perspectives
2009 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
Inducing word-of-mouth by eliciting surprise – a pilot investigation
2002
Making space for experiences
2006
Managing the co-creation of value
2007 Standout
A model of destination image formation
1999 Standout
Works of Francis Buttle being referenced
The CRM Value Chain
2009
The Fan as Customer:
1995
SERVQUAL: review, critique, research agenda
1996 Standout
Customer retention management processes
2006
Consumer involvement in financial services: an empirical test of two measures
2001
A Repertory Grid Analysis Of Austria's Image As A Summer Vacation Destination
1989
I heard it through the grapevine : issues in referral marketing
1998
The social construction of needs
1989
What Do People Do With Advertising?
1991
SYSTRA‐SQ: a new measure of bank service quality
2002
Shopping Motives Constructionist Perspective
1992
Marketing Communication Theory: What do the Texts Teach Our Students?
1995
A multivariate analysis of hotel benefit bundles and choice trade-offs
1988
Hotel marketing strategy and the theory of reasoned action
1996
Does service failure influence customer loyalty?
2002
Sales force automation: review, critique, research agenda
2006
Word of mouth: understanding and managing referral marketing
1998