Citation Impact
Citing Papers
How artificial intelligence will change the future of marketing
2019 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
Understanding managers’ attitudes and behavioral intentions towards using artificial intelligence for organizational decision-making
2021 Standout
When perception is more than reality: The effects of perceived versus actual resource depletion on self-regulatory behavior.
2010
Ego depletion and the strength model of self-control: A meta-analysis.
2010 Standout
Why self-control seems (but may not be) limited
2014
Cognitive systems for revenge and forgiveness
2012 Standout
P-curve: A key to the file-drawer.
2013 Standout
Brave new world: service robots in the frontline
2018 Standout
How entrepreneurs acquire the capacity to excel: insights from research on expert performance
2010
What Is Ego Depletion? Toward a Mechanistic Revision of the Resource Model of Self-Control
2012
Mitigating the intrusive effects of smart home assistants by using anthropomorphic design features: A multimethod investigation
2019
Managing service employees: literature review, expert opinions, and research directions
2016
Intelligent influencer marketing: how AI-powered virtual influencers outperform human influencers
2023 Standout
Motivational Versus Metabolic Effects of Carbohydrates on Self-Control
2012
Organizational Response to Adversity: Fusing Crisis Management and Resilience Research Streams
2017 Standout
The Compensatory Consumer Behavior Model: How self‐discrepancies drive consumer behavior
2016
Passion and grit: An exploration of the pathways leading to venture success
2017 Standout
Why Entrepreneurs Often Experience Low, Not High, Levels of Stress
2013
Evaluating Effect Size in Psychological Research: Sense and Nonsense
2019 Standout
How Servant Leadership Influences Organizational Citizenship Behavior: The Roles of LMX, Empowerment, and Proactive Personality
2015 Standout
Meta‐analysis and traditional systematic literature reviews—What, why, when, where, and how?
2022 Standout
The Influence of Servant Leadership on Restaurant Employee Engagement
2013
Artificial Intelligence in Service
2018 Standout
Regulatory fit: A meta‐analytic synthesis
2013
Emotion Regulation: Current Status and Future Prospects
2015 Standout
Servant, friend or master? The relationships users build with voice-controlled smart devices
2019
Minions for the Rich? Financial Status Changes How Consumers See Products with Anthropomorphic Features
2018
Consumers acceptance of artificially intelligent (AI) device use in service delivery
2019 Standout
Virtual influencer marketing: the good, the bad and the unreal
2023
Value from Regulatory Construal Fit: The Persuasive Impact of Fit between Consumer Goals and Message Concreteness
2009
Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects
2018
Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources
2015
Supervisors' emotional exhaustion and abusive supervision: The moderating roles of perceived subordinate performance and supervisor self-monitoring
2017
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
2021 Standout
Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences
2017 Standout
Servant Leadership: A systematic review and call for future research
2018 Standout
Works of Echo Wen Wan being referenced
How Can Stressed Employees Deliver Better Customer Service? The Underlying Self-Regulation Depletion Mechanism
2011
To Be or Not to Be Unique? The Effect of Social Exclusion on Consumer Choice
2013
Regulating the Effects of Depletion Through Monitoring
2007
The effect of social exclusion on consumer preference for anthropomorphized brands
2016
Judging a Book by Its Cover? The Effect of Anthropomorphism on Product Attribute Processing and Consumer Preference
2016
Carryover Effects of Self-Control on Decision Making: A Construal-Level Perspective
2011
Show Me the Honey! Effects of Social Exclusion on Financial Risk-Taking
2012
The Effect of Regulatory Orientation and Decision Strategy on Brand Judgments
2008
The Effect of Regulatory Depletion on Attitude Certainty
2010