Citation Impact
Citing Papers
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
When Does Market Share Matter? New Empirical Generalizations from a Meta-Analysis of the Market Share–Performance Relationship
2018
IT-Related Service
2013 Standout
The impact of enterprise risk management on competitive advantage by moderating role of information technology
2018 Standout
Service-dominant logic: continuing the evolution
2007 Standout
INNOVATION IN THE PUBLIC SECTOR: A SYSTEMATIC REVIEW AND FUTURE RESEARCH AGENDA
2015 Standout
Effects of service quality and customer satisfaction on loyalty of bank customers
2021 Standout
AC-microgrids versus DC-microgrids with distributed energy resources: A review
2013 Standout
Radical Product Innovation Capability: Literature Review, Synthesis, and Illustrative Research Propositions
2013
Literature review as a research methodology: An overview and guidelines
2019 Standout
On the value relevance of customer satisfaction. Multiple drivers and multiple markets
2011
Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships
2018
Commentary—The Economic and Statistical Significance of Stock Returns on Customer Satisfaction
2009
Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R
2021 Standout
The economics of wave energy: A review
2015 Standout
Service innovation: A comparative study of U.S. and Indian service firms
2012
Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible
2016
Marketing with integrity: ethics and the service-dominant logic for marketing
2007
Adoption of AI-based chatbots for hospitality and tourism
2020 Standout
Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance
2013 Standout
Microgrids: A review of technologies, key drivers, and outstanding issues
2018 Standout
Electric vehicles and smart grid interaction: A review on vehicle to grid and renewable energy sources integration
2014 Standout
Review of Power Sharing Control Strategies for Islanding Operation of AC Microgrids
2015 Standout
Marketing Is from Mars, IT Is from Venus: Aligning the Worldviews for Firm Performance
2013
Assessing Performance Outcomes in Marketing
2015
A systematic review of research on innovation in hospitality and tourism
2016 Standout
When to use and how to report the results of PLS-SEM
2018 Standout
Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
2017 Standout
From Marketing Mix to Relationship Marketing
1994 Standout
Adoption and impact of marketing performance assessment systems among travel agencies
2017
The dark side of customer relationship management: Exploring the underlying reasons for pitfalls, exploitation and unfairness
2012
Transforming the nature and scope of new product development
2012
Modelling the critical success factors of women entrepreneurship using fuzzy AHP framework
2018 Standout
The Influence of Firm Size on the ESG Score: Corporate Sustainability Ratings Under Review
2019 Standout
Operational expenditure costs for wave energy projects and impacts on financial returns
2012
CEO Compensation and Sustainability Reporting Assurance: Evidence from the UK
2017
Works of Don O’Sullivan being referenced
Marketing Performance Measurement Ability and Firm Performance
2007
The influence of lead indicator strength on the use of nonfinancial measures in performance management: Evidence from CEO compensation schemes
2013
Marketing performance measurement and firm performance
2009
Customer satisfaction, earnings and firm value
2012
Marketing Performance Measurement Ability and Firm Performance
2007
Does customer satisfaction influence the relationship between earnings and firm value?
2009
Service quality, trust, commitment and service differentiation in business relationships
2010
Empirical evidence of the stock market's (mis)pricing of customer satisfaction
2009
Regulatory, technical and financial challenges in the grid connection of wave energy devices
2010