Citation Impact
Citing Papers
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience
2022 Standout
Digital transformation: A multidisciplinary reflection and research agenda
2019 Standout
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
2021 Standout
Brand Experience: What is It? How is it Measured? Does it Affect Loyalty?
2009 Standout
Supply Chain Contagion
2008
Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines
2008
Digital platform openness: Drivers, dimensions and outcomes
2019
An empirical comparison of the efficacy of covariance-based and variance-based SEM
2009 Standout
How emerging market governments promote outward FDI: Experience from China
2009 Standout
The Effect of Word of Mouth on Sales: Online Book Reviews
2006 Standout
Corporate Social Responsibility, Customer Satisfaction, and Market Value
2006 Standout
A meta-analysis of mobile commerce adoption and the moderating effect of culture
2012 Standout
Towards dynamic risk analysis: A review of the risk assessment approach and its limitations in the chemical process industry
2016 Standout
Common methods variance detection in business research
2015 Standout
A Meta-Analysis of Organizational Complaint Handling and Customer Responses
2010
Comparison of Model Fit Indices Used in Structural Equation Modeling Under Multivariate Normality
2015 Standout
Risk analysis and assessment methodologies in the work sites: On a review, classification and comparative study of the scientific literature of the period 2000–2009
2011
Customer Engagement
2011 Standout
Small-Sample Robust Estimators of Noncentrality-Based and Incremental Model Fit
2009
The impact of industry-wide and target market environmental hostility on entrepreneurial leadership in mergers and acquisitions
2018
Customer Equity Drivers and Future Sales
2008
A Typology of Consumers' Emotional Response Styles during Service Recovery Encounters*
2008
Perceived innovativeness of drone food delivery services and its impacts on attitude and behavioral intentions: The moderating role of gender and age
2019 Standout
FDI entry mode choice of Chinese firms: A strategic behavior perspective
2008
Entrepreneurial Leadership and Sustainable Performance of Manufacturing SMEs in Malaysia: The Contingent Role of Entrepreneurial Bricolage
2020 Standout
Product uniqueness as a driver of customer utility in mass customization
2007
The Mediating Effect of Patient Satisfaction in the Patients' Perceptions of Healthcare Quality – Patient Trust Relationship
2011 Standout
Sources of Method Bias in Social Science Research and Recommendations on How to Control It
2011 Standout
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
2008
Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?
2009 Standout
Creating commitment and loyalty behavior among retailers: what are the roles of service quality and satisfaction?
2009
A systematic review of research on innovation in hospitality and tourism
2016 Standout
Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review
2021 Standout
Marketing research on mergers and acquisitions: a systematic review and future directions
2017
Foreign acquisitions by Chinese firms: A strategic intent perspective
2008
Exploring innovation driven value creation in B2B service firms: The roles of the manager, employees, and customers in value creation
2012
A meta-analysis of satisfaction with complaint handling in services
2009
The role of tourists' emotional experiences and satisfaction in understanding behavioral intentions
2013 Standout
Consumer Negative Voice and Firm-Idiosyncratic Stock Returns
2007
Chinese foreign direct investment in R&D in Europe: A new model of R&D internationalization?
2012 Standout
Neglected Outcomes of Customer Satisfaction
2006
Service Research Priorities in a Rapidly Changing Context
2015 Standout
All Anglos are alike? A study of whinging Poms and bloody-minded Aussies
2014
Works of Andreas Fürst being referenced
Organizational Multichannel Differentiation: An Analysis of Its Impact on Channel Relationships and Company Sales Success
2016
See no evil, hear no evil, speak no evil: a study of defensive organizational behavior towards customer complaints
2007
How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach
2005
A customer perspective on product eliminations: how the removal of products affects customers and business relationships
2009
On the importance of complaint handling design: a multi-level analysis of the impact in specific complaint situations
2009